Business Details
48 Years
experience
Emergency
services
Your Trusted Source for Hot Tubs & Saunas in New England
Since 1978, New England Spas has been a family-owned leader in providing premium hot tubs, swim spas, saunas, and cold plunge pools to residents across New England. With four showrooms in Massachusetts and Rhode Island, we pride ourselves on offering top-quality products from trusted brands like Sundance Spas, Finnleo Saunas, and Hydropool Swim Spas. Our award-winning team of factory-trained technicians delivers exceptional service, including installation, maintenance, and emergency repairs, ensuring every customer receives personalized attention and expertise.Recognized for decades of excellence in sales and customer service, we prioritize wellness, relaxation, and community support, donating to local organizations and offering special programs for military veterans. From product selection to ongoing care, our commitment to quality and customer satisfaction remains unmatched.
Services
Hot Tub Service
Swim Spa Service
Sauna Service
Valet Service
Realtor Services
Emergency Repairs
Winterization
Relocation
Water Care
Product Sales
Details
- Year established: 1978
Highlights and features
- We offer 40+ years of expertise in hydrotherapy solutions.
- Our factory-trained technicians provide award-winning service.
- We operate four conveniently located showrooms across New England.
- Our team donates to local communities and supports veterans.
- We guarantee transparent pricing and financing options.
What people say
Fantastic staff
Great delivery service
Reliable maintenance
Patient guidance
Exceptional installation
Services
Hot Tub Service
Our hot tub service includes routine inspections, water chemistry balancing, filter cleaning, and component repairs. With factory-trained technicians and GPS-enabled service vans, we ensure quick diagnostics and repairs. Customers benefit from 24/7 emergency support and transparent pricing for long-term reliability.
Swim Spa Service
We provide comprehensive swim spa maintenance, including system checks, water filtration optimization, and mechanical repairs. Our team handles seasonal winterization and relocation services. Clients receive personalized care plans to maintain optimal performance for fitness and relaxation purposes.
Sauna Service
Our sauna services cover electrical system diagnostics, heater maintenance, and interior cleaning. We offer relocation assistance and component replacements for both traditional and infrared saunas. Technicians ensure safe operation and energy efficiency for residential and commercial installations.
Valet Service
The valet program offers weekly to monthly maintenance plans with chemical deliveries and water testing. Packages include filter cleaning, temperature calibration, and debris removal. Customers enjoy hassle-free ownership with customizable service frequencies and winter protection options.
Realtor Services
We assist realtors with spa inspections, pre-sale maintenance, and water chemistry stabilization. Our team provides repair documentation and winterization services to enhance property value. Clients receive expedited scheduling and bulk service discounts for multiple client accounts.
People
Ginny Nolan
Brand Manager
Ginny Nolan leads brand strategy at New England Spas with over 15 years of industry experience. She coordinates marketing initiatives and community outreach programs while maintaining customer engagement across four showroom locations.
Justin Gardner
Sales Manager
Justin Gardner manages sales operations with expertise in hydrotherapy product selection. He trains staff on new product features and ensures personalized customer consultations align with wellness goals and property requirements.
Bruce Bourassa
Delivery Manager
Bruce Bourassa oversees logistics for spa installations across New England. With a focus on precision handling, he coordinates equipment transport and ensures timely deliveries while maintaining product integrity during transit.
Jeremiah Belanger
Service Manager
Jeremiah Belanger leads technical support teams for spa repairs and maintenance. He implements quality control standards for service procedures and manages emergency response protocols to minimize customer downtime.
Questions
What services are included in your valet maintenance plans?
Our valet plans include water testing, filter cleaning, temperature calibration, and debris removal. Packages vary from weekly to monthly visits with chemical deliveries and winterization options.
Do you offer emergency repair services?
Yes, we provide 24/7 emergency repair services for hot tubs, swim spas, and saunas. Technicians respond promptly with GPS-tracked service vehicles for urgent issues.
Can you service older spa models?
We service all major brands regardless of age. Our technicians maintain compatibility with legacy systems while offering modernization recommendations for improved efficiency.
What financing options are available?
We offer special financing for new purchases and service packages. Ask about seasonal promotions for hot tub-cold plunge bundles or sauna upgrades during consultations.
Do you provide winterization services for spas?
Yes, our professional winterization service prevents freeze damage. We recommend scheduling before consistent sub-32°F temperatures to protect plumbing and components.
Are your technicians certified?
All service staff are factory-trained and certified. We maintain partnerships with manufacturers like Sundance and Hydropool to ensure technical expertise for specific product lines.
Videos
Reviews (6)
Regina P.
Jun 06, 2022
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Delivery and setup of our new spa was perfect. Augie, Dylan and Jose had a timely arrival, put the spa exactly where we wanted it (which was not easy because these units are very heavy!) and did a quick wrap-up of the packing materials. Great crew!
Sue Edelman
Jun 05, 2022
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I purchased a new Sundance hot tub from New England Spas in Natick, MA. I am impressed with the professionalism, customer service and genuine friendliness of the staff, from sales to delivery and set-up. The salespeople took the time to educate us about different types and features of hot tubs and guided us to a model that is right for us. The delivery crew was simply amazing. Augie, Nick, Dylan and Edwin made it seem easy as they hoisted our new spa from the flatbed truck to the front yard and then by crane to back yard over the top of the house.
I never doubted them for a moment! They set up the hot tub, packaged up all the wrapping materials and helped me put the recyclable items in my bin. Since delivery, Steve in sales has been very helpful with getting me all the supplies I need. I am very pleased with my purchase so far and would recommend New England Spas to anyone who is interested in improving their outdoor life.
I never doubted them for a moment! They set up the hot tub, packaged up all the wrapping materials and helped me put the recyclable items in my bin. Since delivery, Steve in sales has been very helpful with getting me all the supplies I need. I am very pleased with my purchase so far and would recommend New England Spas to anyone who is interested in improving their outdoor life.
Klaudia White
May 23, 2022
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Amazing customer service! We just had our spa delivered by Augie, Nick, Jose & Dylan and they were very professional and friendly. What a great crew! They were on time and set up the spa exactly how we asked. They cleaned up all the packaging and made sure everything was neat and tidy when they left. They even walked us through the initial set up! Daniel at the Natick store was very patient and wonderful to work with (we had a million questions). He helped us pick out the perfect unit for us and we are so excited to finally use our new spa!
Joy Hurley
May 19, 2022
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Just had our Hotsprings spa delivered and it was an easy experience all around. Our salesperson, Stephen was helpful and knowledgeable and gave a great introduction to using the spa. Augie, Nick, Dylan and Edwin called us when they were on the way for delivery and made sure the spa was in the right spot. They were professional and set up our new spa in no time!
Demian Saenz
Mar 01, 2022
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It was a great experience purchasing the hot tub. In addition, the delivery process was excellent. I had to cancel our first scheduled delivery date due to snow but the delivery team was flexible and re-scheduled quickly. The day of delivery the team of Augie, Nick, Matt, and Joey did a great job of placing the hot tub, and provided good information on the operation of the hot tub. Thanks
Carl Gerst
Feb 18, 2022
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I had my new hot tub delivered and installed today. It was amazing to see it hoisted over my house and dropped on my deck. The team onsite was terrific and looked after every detail. My end-to-end customer journey was excellent. I had a great customer experience and will be reaching out to them for service now that my hot tub is installed.
