Business Details
50+ Years
experience
Your Trusted Pool & Spa Experts in Ashland, OH
Family Pools & Spas has been serving the Ashland, Ohio community since 1975, when Ken and Pam launched the business from their garage with just two employees. Over 49 years, we have grown to serve thousands of families, maintaining our commitment to quality and personalized service. Our expertise spans pool and spa installation, maintenance, and product sales, supported by a team with deep industry knowledge and hands-on experience.We prioritize customer satisfaction through transparent communication, reliable service, and educational resources like free water testing with step-by-step analysis. As a family-owned business, we take pride in building lasting relationships with our clients, ensuring their backyard spaces are both functional and enjoyable. Our dedication to excellence has established us as a trusted name in the local pool and spa industry.
Services
Pool Installation
Spa Maintenance
Chemical Sales
Equipment Repair
Water Testing
Liner Replacement
Auto Cover Repair
Leak Detection
Pump Repair
Salt System Installation
Details
- Year established: 1975
Highlights and features
- 49 years of expertise in pool and spa solutions.
- Family-owned with personalized customer service.
- Free water testing and expert analysis included.
- Comprehensive repair and maintenance for all brands.
- Locally trusted by thousands of satisfied families.
Services
Pool Installation
We specialize in inground and above-ground pool installation, including liner replacement and automatic cover systems. Our team ensures precise setup with durable materials and tailored designs. Customers benefit from expert guidance on equipment selection and long-term maintenance.
Spa Maintenance
Our spa maintenance services include chemical balancing, cover replacement, and repair for most brands. We provide seasonal winterization and leak detection to extend spa longevity. Clients receive personalized care plans for optimal performance and safety.
Water Testing
We offer free year-round water testing with instant, accurate results. Technicians explain test outcomes step-by-step and recommend adjustments for balanced pool chemistry. This service ensures safe, clear water and prevents equipment damage.
Equipment Repair
Our technicians repair pumps, filters, heaters, salt systems, and automatic cleaners. We service both pool and spa equipment with same-day diagnostics and parts replacement. Regular maintenance plans reduce breakdowns and extend equipment lifespan.
Chemical Sales
We sell high-quality chemicals for sanitization, pH balance, and algae prevention. Staff provide usage instructions and safety guidelines for proper storage and application. Products are available for both residential and commercial pool systems.
People
Ken
Co-Founder
Co-founded Family Pools & Spas in 1975, bringing decades of hands-on experience in pool design and maintenance. Committed to delivering quality solutions tailored to customer needs.
Pam
Co-Founder
Co-founder with Ken, Pam has nurtured the business's growth while ensuring exceptional customer service. Her focus on community relationships has strengthened the company's local reputation.
Questions
What services does Family Pools & Spas offer?
We provide pool and spa installation, maintenance, chemical sales, equipment repair, water testing, and automatic cover services for residential and commercial clients.
Do you service both pools and spas?
Yes, we offer comprehensive repair and maintenance for all pool types and spa brands, including liners, pumps, and salt systems.
Is water testing free?
Yes, we provide free water analysis year-round with step-by-step explanations and chemical adjustment recommendations.
What areas do you serve?
We primarily serve Ashland and Wooster, Ohio, with delivery and installation available in surrounding regions.
Are financing options available?
Financing details are not specified in the text, but we recommend contacting us directly to discuss payment plans for large projects.
Reviews (4)
Lisa Hiland
Jun 01, 2022
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We are pool owner virgins. Becky was so very helpful! She talked us thru how to open the pool and keep it in great shape! No question was too dumb. She was very patient, helpful and never rushed. Amazing place!
Linda Forrest
May 23, 2022
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So helpful. As a first year pool owner their expertise has been invaluable! With their assistance, our water has been clear and well balanced. We're now 3 years into this and Becky & her team remain invaluable!
Julie Miller
Jul 13, 2021
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Great place, have worked with them for years, they know their pools. They work with you to solve any problems you have.
Ken Zollinger
Mar 02, 2020
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Gerry, knows me and knew exactly what I needed to shut our pool down for winter. Had the products and fixed me up Very well! Very friendly poeple!
