Hines Pool & Spa

Business Details

40 Years

experience

Emergency

services

Expert Pool Services in Austin, TX

Hines Pool & Spa began in 1986 with a commitment to exceptional customer service and has grown into a trusted name in the pool industry. With over 50 employees and 30 trucks, we serve more than 1,500 residential and commercial accounts across Greater Austin. Our team prioritizes professional training, including Certified Pool Operator (CPO) certifications, and maintains rigorous safety standards through monthly meetings and industry updates. Founder Andy Hines, a leader in the pool and spa industry, established the company on principles of integrity and community involvement, including roles in the YMCA and St. Michaels Episcopal Church. We invest in employee development through competitive benefits and retirement programs, ensuring long-term careers and consistent service excellence.

Our expertise spans pool cleaning, repair, construction, and renovation, supported by affiliations with organizations like the Pool & Hot Tub Alliance and Carecraft. We emphasize eco-friendly practices, advanced technology, and personalized solutions to meet each client's unique needs. Our dedication to quality is reflected in our recognition as a Top 50 Service Company by Pool & Spa News for five consecutive years. Customer satisfaction remains our top priority, demonstrated through tailored maintenance plans, emergency services, and transparent communication. With decades of experience, we continue to uphold our founding belief that customer service is the foundation of lasting business success.

Services

Pool Cleaning Leak Detection Pool Repair Pool Renovation Chemical Delivery Weekly Maintenance Green to Clean Service Drain and Clean Commercial Pool Services Pool Construction

Details

Year established: 1986

Highlights and features

Certified technicians with over 20 years of experience in pool maintenance and repair.
24/7 emergency services for urgent pool issues and leaks.
Eco-friendly chemical solutions and energy-efficient equipment options.
Custom pool design and renovation expertise with industry-recognized certifications.
Locally owned and operated with a focus on community and customer satisfaction.

Associations and certifications

Pool & Hot Tub Alliance (PHTA)
Carecraft
Top 50 Service Company by Pool & Spa News
Certified Pool Operator (CPO)
Certified Service Technician (CST)
Certified Watershape Company (CWC)
Certified Watershape Foreman (CWF)
Certified Watershape Builder (CWB)
Certified Watershape Designer (CWD)
Certified Watershape Renovator (CWR)

What people say

Knowledgeable & efficient LIFESAVER Excellent job Debris free pool Top-notch quality job

Website

Update Listing

Services

Pool Cleaning

Our weekly pool cleaning service includes skimming debris, brushing walls and tiles, vacuuming, chemical balancing, and equipment checks. We cater to residential and commercial clients, ensuring optimal water quality and pool longevity. Our CPO-certified technicians use GPS-tracked trucks for efficient, reliable service.

Leak Detection

We specialize in identifying and repairing pool leaks using dye testing, pressure testing, and underground leak detection tools. Our technicians address cracks, plumbing issues, and structural damage to prevent water loss and property damage. Emergency services are available for urgent repairs.

Pool Renovation

We offer comprehensive pool renovations, including resurfacing, tile replacement, LED lighting installation, and feature upgrades. Our team uses premium materials like PebbleTechnology finishes to modernize outdated pools while addressing drainage and safety code compliance.

Chemical Delivery

Our chemical delivery service provides essential pool chemicals, including chlorine, algaecides, and balancers, to maintain water safety and clarity. We offer consultations, water testing, and eco-friendly options to ensure proper pool chemistry for residential and commercial clients.

Pool Construction

We design and build custom residential pools tailored to client preferences, from high-tech installations to budget-friendly designs. Our team utilizes Watershape University methodologies for innovative, durable pool construction with optional features like spas and waterfalls.

People

Andy Hines

Founder & CEO

Andy Hines founded the company in 1986 and has led it to national recognition. He serves on industry boards, trains CPO-certified technicians, and actively supports local charities like the YMCA of Austin.

Jeff

Service Technician

Jeff specializes in commercial pool repairs and emergency services, known for his prompt response and expertise in fixing complex equipment issues, including outdated systems.

Chris

Pool Technician

Chris provides efficient repair services and has earned praise for his knowledge, customer service, and willingness to assist with additional tasks like unloading supplies.

Ray

Leak Detection Specialist

Ray excels in emergency leak repairs, using advanced techniques to resolve major plumbing issues and prevent property damage while maintaining a professional demeanor.

Charles

Pool Cleaner

Charles delivers meticulous cleaning services, offering expert advice on pool maintenance and consistently improving water clarity for residential and commercial clients.

Questions

What pool services do you offer in Austin?

We provide pool cleaning, repair, renovation, construction, chemical delivery, and leak detection services for residential and commercial clients in Greater Austin.

Are your technicians certified?

Yes, all technicians are Certified Pool Operators (CPO) with ongoing training and industry certifications like CST and Watershape credentials.

Do you offer emergency pool repairs?

Yes, we provide 24/7 emergency services for urgent issues like leaks, equipment failures, and water clarity problems.

Can you help with pool chemical delivery?

Yes, we deliver all necessary pool chemicals and offer consultations, water testing, and eco-friendly options for balanced water chemistry.

What areas do you serve?

We serve Greater Austin, including Travis, Williamson, and Hays Counties for residential and commercial pool needs.

Do you offer financing options?

Yes, financing is available for pool construction, renovations, and major repairs to accommodate client budgets.

Reviews (6)

Write a Review

Nicolle M.

Jun 18, 2022 Report

Hines came to our rescue. Honest company and great with pools. We had a sand filter with a leaking pressure gauge. The part was $100 online so we bought it thinking we could screw it on ourselves. Well, turns out it was harder than first glance, the seal had turned to glue with age and we could not get it off. We broke the plastic wrench that came with the lid and called all the shops in our area for help.

A local store actually recommended us to Hines, and what a solid recommendation. They quoted a fair estimate and when the work took less time than estimated were honest about what they charged. Even did a small tune up on the pump too. They are now our go to pros- really great service and nice people!

John L.

Jun 17, 2022 Report

Do not use these guys for pool plaster! My pool was built in 2008. After 11 years it needed new plaster which is fairly typical. Hines Pool company did a full replacement in 2019. After less than 12 months it was showing multiple cracks and holes. This has only accelerated and now after 3 years the bottom is a mess I need a new plaster job. I called Hines pool 2 years ago and they sent someone to look who just said it was algae while completely ignoring the fact that the algae was uncleanable because of the numerous pits and holes. Don't use these guys for pool resurface. They don't know what they're doing.

Richard L.

Jun 08, 2022 Report

Excellent customer service. The outside temperature are 100+ I could not get a service call for weeks but the guys offered to help if I bring the pump in. They went above a beyond to fix the pump and we are enjoying the pool Thanks for amazing service and great prices

Heather F.

Jun 05, 2022 Report

John Feathers was efficient at diagnosing why out waterfall was not working, got the part needed quickly and then fixed it so we can enjoy it again. He was professional and responsive and good at communicating with us on timing and expectations.

Minette H.

Jun 03, 2022 Report

Anthony cleans our pool every week. Super nice guy, knowledgeable and gives us recommendations on how to keep our high use pool clean in between cleanings. I highly recommend this pool company, and Anthony! They are the best!

Yolanda C.

May 26, 2022 Report

Andrew Dedke our pool service guy at Old Town community provides an excellent service He keeps our pool crystal blue clear. We appreciate him Yolanda Ayala