Business Details
50+ Years
experience
Your Trusted Pool Builder & Service Experts in Western New York
At Beauty Pools, we have dedicated over half a century to redefining luxury pool design and construction. Founded in 1956 by Artel Metz, our legacy of excellence is built on pioneering advancements in pool technology and a commitment to delivering unparalleled craftsmanship. Our team of experienced designers and craftsmen specializes in creating custom residential and commercial pools that seamlessly integrate with each client's lifestyle and environment. With in-house construction expertise spanning excavation, steelwork, and electrical systems, we ensure precision at every stage. As a Master Pools Guild member, we uphold rigorous quality standards, earning international recognition for enhancing property values through our work.Our comprehensive services extend to renovations, maintenance, and retail, including top-tier pool chemicals and accessories. Serving Western New York and beyond, we combine generational expertise with modern innovation to transform backyards into private retreats. Our 14-vehicle service fleet operates seven days weekly, providing prompt repairs and chemical deliveries. By prioritizing post-installation support and offering financing options, we make luxury pool ownership accessible while maintaining industry leadership through continuous innovation and client-centric solutions.
Services
New Pool Construction
Pool Renovations
Pool Maintenance
Water Chemistry Services
Pool Equipment Sales
Details
- Year established: 1956
Highlights and features
- 50+ years of industry-leading pool construction expertise
- In-house construction team for complete project control
- 24/7 service department with 14-vehicle fleet coverage
- Financing options for all pool projects
- Award-winning designs recognized internationally
Associations and certifications
- Master Pools Guild
Services
New Pool Construction
We specialize in crafting custom in-ground pools tailored to individual landscapes and lifestyles. Our award-winning designers blend innovative technology with artistic vision to create unique aquatic retreats. With over 50 years of experience constructing more than 5,000 residential and commercial pools, we ensure each project achieves perfect harmony between functionality and aesthetics while enhancing property value.
Pool Renovations
Our renovation experts transform aging pools into modern backyard sanctuaries. From structural modifications and water feature installations to complete design overhauls, we breathe new life into existing pools. With dedicated in-house crews and financing options available, we make major transformations affordable while maintaining strict quality control throughout every project phase.
Pool Maintenance
Our comprehensive maintenance services keep pools operating at peak performance year-round. Featuring scheduled cleanings, equipment inspections, and chemical management, our 14-vehicle service fleet delivers prompt support across Western New York. We offer free chemical delivery within service areas and maintain a dedicated parts inventory for immediate repairs, ensuring minimal pool downtime.
Water Chemistry Services
We provide expert water balance management to maintain pristine pool conditions. Our certified technicians utilize professional-grade chemicals from top brands like BioGuard and EZ Clor. With free computerized water testing at our retail store, we ensure optimal chemical levels while offering convenient home delivery services to maintain perfect water quality throughout the swimming season.
Pool Equipment Sales
Our retail store offers Western New York's largest selection of pool equipment and accessories. From state-of-the-art filtration systems and energy-efficient pumps to premium patio furniture and safety covers, we stock essential products from industry leaders. Our factory-trained staff provides expert guidance to help customers select optimal solutions for their specific pool maintenance and enhancement needs.
Questions
What pool services do you offer?
We provide complete pool solutions including custom construction, renovations, maintenance, chemical services, and equipment sales. Our services cover both residential and commercial properties across Western New York.
Do you service existing pools?
Yes, our 14-vehicle service fleet offers year-round maintenance, repairs, and chemical deliveries for all pool types. We provide weekly, bi-weekly, and monthly cleaning options with free estimates.
What areas do you serve?
We serve all of Western New York including Buffalo, Lancaster, Williamsville, Clarence, and Tonawanda. Our service area extends to Syracuse, Rochester, Ithaca, Corning, Olean, Erie PA, and Bradford.
Are financing options available?
Yes, we offer financing plans for new pool installations and renovation projects. Our consultants provide personalized payment solutions to accommodate different budgets while maintaining project quality.
What makes you different from other pool builders?
As a Master Pools Guild member with 50+ years experience, we combine generational expertise with in-house construction control. We're Western New York's largest commercial pool builder with computer-controlled equipment for precision installations.
Do you offer pool chemical services?
Our retail store provides free computerized water testing with professional-grade chemicals. We offer free chemical delivery within service areas and carry premium brands like BioGuard and EZ Clor for optimal water quality.
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Reviews (6)
Ss
Jun 19, 2022
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Used them for years, and they had been reliable until the last few years. Company has become miserable to deal with. I'm not sure if under new management, but they contact out the work to lazy and incompetent contractors who had 2 no shows until the third time they messed up the pool covers when closing the pool, had to call and complain to have another crew come out and fix their mistake and they threw the equipment and lawn chairs all over the lawn and left it there. Left the thermometer in the pool over winter and broke it. Over priced service and can't do the job correctly with a really bad attitude. Look anywhere else for pool openings and closings.
Mike S.
Jun 02, 2022
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The owner contacted me regarding a serious difference of opinion regarding their service. We hashed it out, he took responsibility for some items, I apologized for initially posting a bad review. I think (Hope) we are square. Beauty will continue to service my pool for years to come. I truly appreciate the owner reaching out to me. THAT is true customer servi
Eddie Opennit
May 26, 2022
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Great service from the manager and quickly resolved my issue. Thank you Beauty Pools! Service: General repairs & maintenance
Jenny White
May 21, 2022
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Critical: Professionalism, Punctuality I have nothing but issues with this company, from miss quotes of thousands of dollars, staff coming to my house without permission and them helping themselves to my gated back yard. Booked an opening one year in advance for a no show no call to be told today that I am going on a list and maybe before Memorial Day.
Heba Seliem
May 15, 2022
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Worst worst worst customer service, manager rude doesn't even get back to voicemails, they don't even try to show that they care that they didn't do a good job and that they are soooo rude, Missed appointments with no calls or apologies, missed my pool opening and no call or apologies. They don't even try to fix their mistakes, One of the worst experiences ever. I totally don't recommend them to even my worst enemy. Sorry I used them in the first place. Rudest service ever
B. Cline
Jul 28, 2021
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Construction was supposed to take place early spring. After many phone calls to Bob our sales person and the office, text messages and emails as well, Bob finally got back to us and told us it would be the second week of June. After that past we had put in many more phone calls, text messages and calls to the office with no one response. I had a talk with a manager and also Jay and said that Bob would call the next day. Bob called and said we would have an answer come Tuesday July 6th and I told him I would hold him to that.
As expected, no call and unable to get a hold of Bob as always. We had originally planned to have my sons 8th grade graduation at our home enjoying the pool. At this point we have no idea if they just took our deposit and are shutting their doors. I suggest you go with someone else if you're looking for a pool, you will be extremely frustrated and they don't care if you are.
As expected, no call and unable to get a hold of Bob as always. We had originally planned to have my sons 8th grade graduation at our home enjoying the pool. At this point we have no idea if they just took our deposit and are shutting their doors. I suggest you go with someone else if you're looking for a pool, you will be extremely frustrated and they don't care if you are.
