Business Details
50 Years
experience
Your Trusted Pool & Hot Tub Experts in Spokane
Since 1976, Pool World has been dedicated to delivering exceptional pool and spa solutions to the Inland Northwest. Founded by Kerry and Lyla Henderson, our family-owned business has grown to become the region's largest pool and spa provider while maintaining our original commitment to customer satisfaction. With four showrooms and over 60 employees, we offer a comprehensive range of products including residential and commercial pools, hot tubs, saunas, and outdoor living solutions. Our team of certified technicians holds industry designations like NSPI Tech I and Tech II, ensuring expert installation and maintenance services.We pride ourselves on community involvement, supporting organizations like Big Brothers and Sisters and the Spokane Humane Society. Backed by industry-leading warranties and a service department available year-round, we provide personalized solutions from pool design to water care education. Our dedication to innovation and customer education has earned us recognition as a trusted local business for over four decades.
Services
Residential Pools
Hot Tub Sales
Sauna Installations
Pool Maintenance
Swim Spas
Details
- Year established: 1976
Highlights and features
- Family-owned since 1976 with deep local expertise
- Largest pool and hot tub service department in the Inland Northwest
- Technicians hold NSPI Tech I, Tech II, and Certified designations
- Active community members supporting local charities since 1976
- Industry-leading warranties backed by dedicated service department
Associations and certifications
- National Spa and Pool Institute (NSPI)
What people say
Excellent service
Knowledgeable staff
Prompt maintenance
Quality products
Helpful consultations
Services
Residential Pools
We design and install custom residential pools including concrete, vinyl-lined, and gunite options. Our expert team handles every aspect from excavation to final finishing touches. Clients receive personalized consultations to create backyard oases that match their lifestyle and budget requirements.
Hot Tub Sales
We offer premium hot tub brands like Hot Spring, Caldera, and Freeflow with expert guidance on selection and installation. Our showroom features fully operational models for testing. Customers benefit from professional delivery, setup, and ongoing maintenance support.
Pool Maintenance
Our comprehensive maintenance services include weekly, bi-weekly, and seasonal care options. Certified technicians perform water testing, chemical balancing, and equipment inspections. We provide both routine maintenance and emergency repair services to ensure optimal pool condition year-round.
Sauna Installations
We install traditional and infrared saunas from Finnleo, including custom cabinetry and heating systems. Our experts help clients choose between traditional wood-burning or modern electric units. Each installation includes safety checks and usage training for residential clients.
Swim Spas
We provide Endless Pools and other swim spa models that combine exercise pools with hydrotherapy features. Our specialists help select appropriate current systems and sizes for home use. Installation includes plumbing connections and energy efficiency optimization for year-round use.
People
Kerry Henderson
Founder
Kerry Henderson co-founded Pool World in 1976 with a vision for customer-focused pool services. His leadership established the company's community-oriented values that continue guiding operations today.
Lyla Henderson
Owner
As co-founder and current owner, Lyla Henderson maintains oversight of Pool World's operations. She continues the family tradition of prioritizing customer satisfaction while ensuring business growth and quality standards.
Grady Early
General Manager
Grady Early has served as General Manager since 2009, bringing over 15 years of industry experience. He oversees daily operations across all four showrooms while maintaining the company's commitment to exceptional customer service.
Lance Strasser
Sales Specialist
Lance Strasser is a senior sales specialist with expertise in hot tub selection and installation. He provides personalized guidance to customers, including electrical requirements and maintenance planning for residential clients.
Kevin
Hot Tub Consultant
Kevin specializes in hot tub consultations, offering detailed product comparisons and lifestyle-based recommendations. He assists customers through the entire purchasing process from selection to post-installation support.
Questions
What pool and spa services do you offer?
We provide complete pool and spa solutions including sales, installation, maintenance, repairs, and seasonal care for residential and commercial clients.
Do you service products purchased elsewhere?
Yes, our service department supports all major pool and spa brands regardless of purchase location, with parts availability and expert repairs.
What financing options are available?
We offer flexible financing programs for pool and spa purchases through approved credit partners with competitive interest rates.
How do I test my pool water?
Bring a water sample to any showroom for free computerized analysis and receive personalized chemical treatment recommendations from our experts.
What warranties do you provide?
We offer industry-leading warranties on all products backed by our in-house service department for prompt warranty claims processing.
Do you have pool service plans?
Yes, we offer customized maintenance plans with weekly, bi-weekly, and seasonal options to keep pools in optimal condition year-round.
Reviews (4)
Michelle Madeen
May 30, 2022
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I made a spontaneous decision to buy a hot tub and I am so happy about it. Clayton was great at getting me set up as a first time spa owner. I love that I can take my water in to be tested weekly and I get a print out of exactly what to add. They are super knowledgeable and have helped me feel more secure in maintaining my hot tub. I was also very pleasantly surprised by the prices. I thought it was very affordable and they offered good financing through a credit union. Overall, I am really happy about my purchase and the service I have received from Clayton and the rest of the Pool World crew. I highly recommend them and have been telling everyone to stop waiting and get the hot tub already.
David Sempek
Oct 22, 2021
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Jet Pump Replacement - on a Sunday afternoon, on Oct 3rd 2021 my two speed jet pump was failing and making a load bearing noise. I called Pool World and spoke with Clayton (who was very helpful) to find that they had a pump in stock to replace my failing one. I have the Hot Springs "Relay Model" spa and have had it since 2014. The new pump, was literally plug and play. Nice to have a business open on a Sunday when you need them the most! Thank you Clayton and Team Pool World!
Amy R.
Jul 08, 2021
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Bryce was super amazing. He was very knowledgeable and answered all my questions. I will definitely be going back and asking for Bryce everytime! Seriously go and ask for him. You won't be disappointed.
Deborah Kilgore
Jun 29, 2021
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Ben and Josh Rock! The young men did a wonderful job. They were polite professional and hard working. They laughed politely at a couple of comments. They got the job done quickly and efficiently. They took the time to make sure we knew how to take care of and maintain our product. Rock on Ben and Josh! A Huge shout out also to Samantha the sells rep. She managed to put up with all the phone calls and the questions we had. Awesome team at Pool World.
