Business Details
49 Years
experience
Custom Pool Builders in Jacksonville Beach, FL
The Batts Company was founded in 1977 by James T. Batts, III, initially providing pool maintenance and repair services. We expanded into custom pool construction and remodeling in 1984 and became a licensed general contractor in Florida in 1992. Our focus on quality over quantity ensures no more than 20-30 custom pool projects annually, utilizing advanced technology and materials. We specialize in new construction, remodeling, service, and repairs for residential and commercial pools, spas, and water features. Our team holds certifications as State-Certified Swimming Pool and General Contractors, ensuring compliance with industry standards.We offer annual maintenance contracts and serve Northeast Florida, including Jacksonville, St. Augustine, and Amelia Island. Our commitment to customer satisfaction is demonstrated through personalized service, on-site supervision, and partnerships with manufacturers for warranty support. With over four decades of experience, we combine technical expertise with a dedication to creating worry-free pool ownership experiences.
Services
Custom Pool Design
Pool Remodeling
Pool Maintenance
Pool Pump Installation
Spa Construction
Water Feature Construction
Pool Repair
Pool Tile Replacement
Decking Services
Commercial Pool Renovation
Details
- Year established: 1977
Highlights and features
- We have over 40 years of experience in custom pool construction and remodeling.
- Our team includes State-Certified Swimming Pool and General Contractors.
- We use premium equipment and materials for long-lasting pool systems.
- We offer annual maintenance contracts for pools, spas, and water features.
- Our owner personally supervises projects to ensure quality standards.
Associations and certifications
- State-Certified Swimming Pool Contractor
- State-Certified General Contractor
What people say
Excellent service
Highly recommended
Flawless service
Professional and prepared
Outstanding job
Services
Custom Pool Design
We create custom-designed luxury swimming pools tailored to property specifications and client preferences. Our designs incorporate energy-efficient filtration systems, lighting, and electronic controls for modern functionality. Clients can choose from classic or specialty options like infinity edge and lagoon pools.
Pool Remodeling
Our remodeling services include resurfacing, replastering, tile replacement, and decking upgrades for residential and commercial pools. We modernize outdated systems while maintaining structural integrity, ensuring pools meet current aesthetic and efficiency standards.
Pool Maintenance
We offer weekly maintenance programs to keep pools pristine, including chemical balancing, cleaning, and equipment checks. Our technicians provide pump and filter repairs, energy-saving upgrades, and emergency troubleshooting for uninterrupted pool use.
Pool Pump Installation
We install energy-efficient Pentair variable speed pumps that reduce energy costs by up to 90%. These quiet, durable pumps offer significant savings on electricity bills while maintaining optimal pool circulation and filtration performance.
Spa Construction
We design and build custom spas integrated with pool systems or as standalone features. Our construction includes advanced heating and hydrotherapy components, ensuring year-round functionality and luxury relaxation experiences.
People
James T. Batts, III
Founder
Founded The Batts Company in 1977, expanding from pool maintenance to full-service construction. Personally supervises projects to ensure quality standards and customer satisfaction.
Jim Batts
Owner
Manages day-to-day operations and client relations. Known for prompt service, technical expertise, and personalized attention to client needs across Northeast Florida.
Scott
Pool Technician
Provides hands-on maintenance and repair services. Educates clients on pool care and implements solutions to reduce long-term maintenance costs.
Questions
What pool services do you offer?
We provide custom pool design, construction, remodeling, maintenance, pump installation, spa building, and commercial pool renovations.
Do you service areas outside Jacksonville?
Yes, we serve Northeast Florida including St. Augustine, Amelia Island, Fernandina Beach, and Duval and Nassau Counties.
Are financing options available?
Yes, we offer financing options for new pool construction and remodeling projects to qualified customers.
How can I schedule service?
Contact us at (904) 246-2455 or visit our website to request service or schedule a consultation.
What maintenance programs do you offer?
We provide weekly maintenance contracts covering cleaning, chemical balancing, equipment checks, and emergency repairs for pools and spas.
Do you offer energy-efficient pool solutions?
Yes, we install ENERGY STAR-certified Pentair variable speed pumps that reduce energy costs by up to 90% compared to traditional models.
Videos
Reviews (6)
Stephen Fuss
May 30, 2021
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We had a small but difficult yard and a tricky pool design. Jim Batts came in and got it done. He coordinated the subs so that the work was continious and efficient. And no change orders! We are very pleased with our pool and very glad that we chose The Batts Company to do the work. I would highly recommend him. He earned 5 stars. Service: General construction
Martin Hillier
Mar 10, 2021
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I have an Endless Pools Fastlane and I was referred to this company by Endless Pools because they are the only trained and certified service provider in my area. My unit has substantial rust damage, but was working at the time. Over the timeline of several months, I called them on 5 or 6 occasions to try to get them to look at my unit. Not only did they not come out, the owner never had the courtesy to call back after 5 or 6 conversations with the receptionist.
Of course, I was always assured that he would call back. I sent pictures like he asked for, but never got a reply. In future, if you are unwilling to perform a service for a customer just say so and stop wasting people's valuable time. This company probably has the worst customer service that I have ever experienced. I just wish there was an alternative to my issue.
Of course, I was always assured that he would call back. I sent pictures like he asked for, but never got a reply. In future, if you are unwilling to perform a service for a customer just say so and stop wasting people's valuable time. This company probably has the worst customer service that I have ever experienced. I just wish there was an alternative to my issue.
Jamee Brennan
Jan 20, 2021
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Five Star Company! Jim Batts is worth his weight in gold. I don't know what I'd do if he wasn't my go-to company for my endless pool repairs. He has to travel over 2 hours to get to my home in downtown Savannah Ga from Jacksonville. Not once has he ever told me no. He arrives on time and stays until the job is completed, and completed perfectly.no matter the number of hours he has to spend here. He's always pleasant, professional and prepared. Jim is well aware of the financial investment I have in my Endless Pool and is respectful of this.
He calls the company for me and takes care of each and every problem. He has taken the time to teach my yard person simple jobs he can perform to help me w my pool. After working at my home, he always checks in w a phone call the next day to make sure I remember to follow up on the directions he leaves, if that's necessary. I would highly recommend to him to anyone who is building a new pool or already has a pool and needs maintenance or renovation work done. Five Star service
He calls the company for me and takes care of each and every problem. He has taken the time to teach my yard person simple jobs he can perform to help me w my pool. After working at my home, he always checks in w a phone call the next day to make sure I remember to follow up on the directions he leaves, if that's necessary. I would highly recommend to him to anyone who is building a new pool or already has a pool and needs maintenance or renovation work done. Five Star service
Ken Saitow
Jul 06, 2019
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Excellent from start to finish. Batts remodeled our pool and did an outstanding job. The work was done with the highest quality, and the costs were aligned with the initial budget that we set. Any concerns, issues or questions were addressed quickly and to our satisfaction. We now exclusively use Batts for any maintenance issues and have, likewise, been extremely pleased. Having dealt with several pool companies over the years, I cannot recommend them highly enough.
Daniel Locke
Dec 18, 2018
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I had a horrible experience. Sales rep showed up smelling like alcohol both times we met face to face. I asked for a budget number that was supposed to be well over the actual cost. My wife and I refinanced the house to obtain the budgeted amount. When I got the real numbers it was 7k higher than the budgeted number. I told the sales rep this was not what we agreed on. He said we can build a smaller pool.
I said well that's not fair. He said F you don't get smart with me, and hung up. I tried to call the owner and I told the office lady I had just been cussed out by a rep may I please have his cell. She said she take a message. Maybe he will get this message. Do not hire this company.
I said well that's not fair. He said F you don't get smart with me, and hung up. I tried to call the owner and I told the office lady I had just been cussed out by a rep may I please have his cell. She said she take a message. Maybe he will get this message. Do not hire this company.
Nina K.
May 20, 2013
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I don't know why Quality shows up as 3 on this review but they get a 10 out of 10. Batts Pool Company is excellent. They built my pool this summer/fall and provided EXCELLENT, flawless service. The employees of this company were conscientious at every turn; when original equipment upon being installed was found faulty, it was replaced without question or delay. Pool technician Scott was patient and took extra time to teach me to care for my pool should I choose not to use their monthly service so that I can contain costs.
Due to his patience, for MY benefit and not theirs as a business, I have had no trouble easily maintaining my pool by myself. which as a first time pool owner could have led to trouble. Batts Pool Company is extremely highly recommended. Jim, the owner, was on site innumerable times to make sure things were completed to the highest satisfaction and highest standard.
Due to his patience, for MY benefit and not theirs as a business, I have had no trouble easily maintaining my pool by myself. which as a first time pool owner could have led to trouble. Batts Pool Company is extremely highly recommended. Jim, the owner, was on site innumerable times to make sure things were completed to the highest satisfaction and highest standard.
