Business Details
50 Years
experience
Your Trusted Pool Supply Partner in Charlotte, NC
Pool Builders Supply, formerly Pool Builders Supply, has been a trusted name in the pool supply industry since 1976. Founded by Olen & Betty Morgan in Charlotte, NC, we are now a family-owned business led by Taryn Springsteed and Matt Morgan. With nine distribution centers across five states (NC, SC, VA, GA, TN), we provide premium pool chemicals, vinyl liners, and equipment to builders, retailers, and maintenance companies. Our 160,000 sq ft manufacturing facility ensures product quality and availability, while our Heritage+ online platform offers 24/7 ordering convenience.As part of the Pool Builders Supply Group since 2022, we combine decades of industry expertise with expanded resources to deliver exceptional service and innovative solutions. Our commitment to customer satisfaction is reflected in our extensive product inventory, technical support, and personalized service approach. We maintain membership in the Independent Distributors Network, collaborating with 14 other privately-held companies across North America to enhance our service capabilities.
Services
Pool Chemicals
Vinyl Liners
Equipment Distribution
Online Ordering
Product Availability Checks
Technical Support
Chemical Training
Eco-Friendly Packaging
Pool Maintenance Supplies
Commercial Pool Solutions
Details
- Year established: 1976
Highlights and features
- Family-owned operation with 45+ years of industry expertise
- Nine distribution centers across five Southeastern states
- 160,000 sq ft manufacturing facility with 10,000+ parts in stock
- 24/7 online ordering with real-time inventory tracking
- Member of Independent Distributors Network with nationwide resources
Services
Pool Chemicals
We offer a comprehensive selection of premium pool chemicals including Aquabrite products for water treatment, sanitization, and maintenance. Our inventory features algaecides, balancers, stain removers, and specialty chemicals that ensure optimal water quality. All products are formulated for effectiveness in various pool types and conditions, with eco-friendly packaging options available.
Vinyl Liners
Our vinyl liners are manufactured in Charlotte, NC using durable, UV-resistant materials designed to withstand extreme weather conditions. Available in multiple designer patterns, these liners feature reinforced thickness in high-stress areas and include a 15-year limited warranty for long-lasting performance and aesthetic appeal.
Equipment Distribution
We distribute pool equipment and components from leading manufacturers including Hayward, Pentair, and Zodiac. Our inventory covers filtration systems, pumps, heaters, and automation equipment, with access to over 10,000 parts for both new installations and repair needs across residential and commercial applications.
Online Ordering
Heritage+ provides 24/7 online access for order placement, inventory checks, and pricing verification. The platform supports bulk orders, reorder pads, and real-time tracking of account statements and invoice history from any device, ensuring convenient access to our full product catalog.
Technical Support
Our team provides chemical training, water analysis guidance, and product selection support. We offer downloadable technical brochures, chemical compatibility information, and troubleshooting assistance for complex pool maintenance challenges through both digital resources and direct customer service channels.
People
Taryn Springsteed
Co-Leader
As co-leader of Pool Builders Supply, Taryn brings decades of industry experience from her family's pool supply business founded in 1976. She focuses on maintaining customer relationships and operational continuity while expanding service capabilities through strategic partnerships.
Matt Morgan
Co-Leader
Matt Morgan, co-leader and son of the company founders, oversees daily operations and team development. With his extensive knowledge of pool chemistry and distribution logistics, he ensures the company maintains its reputation for product quality and service excellence.
Questions
What products does Heritage Pool Supply offer?
We provide premium pool chemicals, vinyl liners, equipment, and maintenance supplies. Our inventory includes over 10,000 parts and products for both residential and commercial pool applications.
Do you serve commercial pool businesses?
Yes, we specialize in serving pool builders, retailers, maintenance companies, and management firms with bulk ordering options and technical support.
Are your vinyl liners made in the USA?
Yes, all our vinyl liners are proudly manufactured in Charlotte, NC using high-quality, UV-resistant materials with 15-year limited warranties.
Can I order products online?
Yes, our Heritage+ platform offers 24/7 online ordering with real-time inventory tracking, pricing checks, and bulk order management capabilities.
What states do you deliver to?
We serve customers across five Southeastern states through our nine distribution centers in North Carolina, South Carolina, Virginia, Georgia, and Tennessee.
Is Heritage Pool Supply part of a larger network?
Yes, we're part of the Independent Distributors Network with 14 other North American companies, enhancing our resources while maintaining local service focus.
Reviews (1)
Eric Trail
Jul 20, 2021
Report
Poor customer service. No calls are returned. We ordered our pool liner on 4/20/21 and we are still waiting. When you call no one knows when it will arrive. It has gone from a one month guarantee to an eight week guarantee to they now have no clue as to when the liner will arrive. They currently have $3000.00 of our money and have no desire to reach out and find out what is going on with our liner. This is so unacceptable.
