Business Details
48 Years
experience
Your Trusted Source for Hot Tubs and Spas in Des Moines
Since 1978, Water World has established itself as a trusted leader in providing premium relaxation solutions. As a family-owned business operating for over 45 years, we combine deep industry expertise with a commitment to exceptional customer service, evidenced by our National Customer Service Awards. Our comprehensive product range includes state-of-the-art hot tubs, swim spas, saunas, splash pools, and Covana automated covers, complemented by essential water treatment supplies, parts, and expert installation services. We prioritize customer education, offering transparent pricing, manufacturer warranty support, and delivery across Iowa. Our showroom at 3619 Douglas Avenue in Des Moines showcases over 20 systems, allowing customers to experience our products firsthand.With a focus on quality, durability, and energy efficiency, we cater to both residential and commercial clients, ensuring personalized solutions tailored to individual needs. Our military and repeat customer discounts reflect our appreciation for loyalty, while our technical expertise in hydrotherapy systems and automated spa enclosures positions us at the forefront of industry innovation. Our team's decades of experience guarantee informed decision-making, from product selection to long-term maintenance, making us the region's premier destination for aquatic relaxation and fitness solutions.
Services
Hot Tubs
Saunas
Swim Spas
Splash Pools
Covana Covers
Water Treatment Supplies
Spa Parts Service
Details
- Year established: 1978
Highlights and features
- We offer over 45 years of specialized expertise in aquatic relaxation systems
- Our family-owned operation prioritizes personalized customer service
- We honor all manufacturer warranties with professional installation support
- We provide free delivery across much of Iowa
- Our team offers unbiased product education with no pressure sales
What people say
Great staff
Knowledgeable
Excellent service
Wide product options
Well-done showroom
Services
Hot Tubs
Experience premium hot tubs designed for ultimate relaxation and hydrotherapy benefits. Our selection features advanced jet systems for muscle recovery, energy-efficient models with insulation technology, and various seating configurations to accommodate different household sizes. Each unit undergoes rigorous quality testing to ensure durability and performance, with options ranging from entry-level models to luxury multi-therapeutic systems. Our experts help customers choose the ideal combination of size, features, and energy efficiency for their specific lifestyle needs.
Swim Spas
Combine swimming exercise with therapeutic hydrotherapy in compact swim spa units. These dual-purpose systems feature adjustable current generators for swim resistance training, integrated seating areas with massage jets, and temperature control for year-round use. Available in multiple sizes (12'-18'), they incorporate advanced filtration systems and energy-efficient heating technology. Ideal for fitness enthusiasts and individuals seeking physical therapy benefits in residential settings with space constraints.
Covana Covers
Transform your spa experience with Covana's innovative automated cover systems. This Canadian-engineered solution converts from protective cover to elegant gazebo in seconds with key-activated automation, providing weather protection and privacy. The insulated design reduces energy costs while maintaining aesthetic appeal, with customizable features including LED lighting and retractable screens. Constructed from durable, weather-resistant materials for safety in family environments with children or pets.
Splash Pools
Durable above-ground pool solutions with easy seasonal setup and maintenance. These heavy-duty structures eliminate traditional liner replacements through reinforced construction, featuring automatic skimmer systems for simplified cleaning. Available in multiple sizes and shapes to accommodate various yard configurations, with extended usability through freeze-resistant materials that allow winter operation in appropriate climates.
Sauna Installation
Comprehensive sauna solutions including traditional wood-heated and modern infrared systems. Our installations feature premium wood construction with proper insulation, adjustable temperature controls, and seating arrangements for multiple users. Both types offer distinct health benefits - traditional saunas for deep sweating and detoxification, infrared for targeted muscle therapy - with display models available for customer experience prior to purchase.
Questions
What products and services does Water World specialize in?
We offer hot tubs, swim spas, saunas, splash pools, Covana covers, water treatment supplies, parts, and expert installation services. Our showroom displays over 20 hot tub models.
How long has Water World been in business?
We've served Central Iowa since 1978, providing over 45 years of aquatic relaxation solutions through three generations of family ownership.
Do you offer delivery and installation services?
Yes, we provide delivery across Iowa and professional installation for all spa and pool products, including proper foundation preparation and electrical connections.
What makes your hot tubs energy-efficient?
Our hot tubs feature advanced insulation technology, efficient heating systems, and insulated covers that reduce energy consumption while maintaining optimal water temperatures.
Are there special discounts available for customers?
We offer military discounts and repeat customer pricing benefits, along with seasonal promotions on select models and accessories.
Reviews (6)
Tim Mullen
Dec 29, 2020
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My wife and I are first time users to having a hot tub. Gena was very knowledgeable about all the different types, functions, & price ranges available. We went with a refurbished tub and they got to work for us. Once completed it was delivered and set up. We even made a few mistakes as first time users that Gena & her team were there to help us out with. My wife is enjoying the tub in the snow this morning. Thank you to Gena and her team!
Doug McBride
Jun 02, 2020
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Gina is very knowledgeable and keeps records of all our parts and products. Also the 10% discount helps.
Andrew Evans
Mar 15, 2020
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Very knowledgeable staff. A lot of product options on the show room floor and the showroom is very well done.
Scott Sweers
Oct 24, 2019
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Wow is all I can say. Gena is wonderful, knowledgeable etc. But she let's Diane run her business during the day and it's a nightmare. She has put me on hold (rudely) without saying what she's doing 3 times now. I am trying to reach Gena and now that I hung up and called back, I am told that is what she was trying to do. I told Gena several months back that this particular employee is very rude and not knowledgeable at all, yet she continues to employee her.
This will cause a reduction in business. I understand everyone needs a job, but this person should not be the first person you talk to when calling Waterworld. I didn't want to give this review, however the very last phone call she said very rudely, "I'm trying to reach Gena, just hold, " she then threw me on an immediate hold and here I sit. At the door waiting for help. What a disaster.
This will cause a reduction in business. I understand everyone needs a job, but this person should not be the first person you talk to when calling Waterworld. I didn't want to give this review, however the very last phone call she said very rudely, "I'm trying to reach Gena, just hold, " she then threw me on an immediate hold and here I sit. At the door waiting for help. What a disaster.
L. D.
Feb 18, 2019
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At the state fair I asked very specific questions about vacuuming my pool and getting chemicals to winterize it. I made it very clear that I did not have this Brands but the employee insisted repeatedly that I come into their shop and how friendly they were and how helpful they were. I just drove 45 minutes to get here to have the employee tell me she was not willing to help me. She kept saying she could not tell me how to take down my pool and I kept repeating I never asked to take down my pool because that's not what I was doing.
I simply am trying to learn what chemicals I need to buy to put into the pool over winter as well as finding out the best way to clean the dirt off the bottom. They woman told me that she helped me by handing me this piece of paper with chemical information and she could not do anything else so I finally walked out
I simply am trying to learn what chemicals I need to buy to put into the pool over winter as well as finding out the best way to clean the dirt off the bottom. They woman told me that she helped me by handing me this piece of paper with chemical information and she could not do anything else so I finally walked out
Julie Fisher
Dec 27, 2018
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Went to fair on Monday and tried to ask about the largest pool they had there but the lady wouldn't even help us she just stood up by the camper and didn't want to answer any questions and wouldn't give us the time of day. So you lost a large sale. This kind of rudeness I would stay clear!
