Business Details
40 Years
experience
Custom Pool Design & Installation Experts in Sugar Hill
At Neptune Pools, we specialize in transforming backyard visions into extraordinary realities through custom pool design and construction. Since 1986, our experienced team has delivered unique water features tailored to each client's space and desires, from architectural focal points to backyard water parks. Our approach combines personalized design consultations with precision installation, ensuring every project meets exacting quality standards. We guide clients through every phasefrom concept to completionwhile leveraging natural topography to reduce construction costs and enhance aesthetics.Our commitment to exceptional customer service has earned us 30+ years of industry expertise and client testimonials praising our professional execution and relationship-centered process. We utilize advanced 3D design technology and collaborate with trusted landscaping partners to create cohesive outdoor living environments. Our work stands as a testament to three decades of dedicated craftsmanship in pool construction and backyard transformation.
Services
Custom Pool Design
Pool Installation
Backyard Renovation
3D Design Consultation
Hardscape Integration
Details
- Year established: 1986
Highlights and features
- We deliver custom pool designs since 1986 with personalized attention
- Our 3D design service visualizes your complete backyard transformation
- Free in-home consultations simplify the planning process
- Professional installation ensures timely, high-quality results
- Award-winning designs create functional outdoor living spaces
What people say
Beautiful pool
Professional service
Creative design
Outdoor living room
Exceeded expectations
Services
Custom Pool Design
Our custom pool design service transforms ideas into unique aquatic environments. We combine 3D visualization with personalized consultations to create one-of-a-kind pools that complement your property. With over 30 years of expertise, we translate dreams into functional backyard masterpieces that reflect individual lifestyles and architectural styles.
Pool Installation
Professional installation ensures precise execution of every pool design. Our experienced team manages technical complexities while maintaining timelines and quality standards. From excavation to final finishes, we coordinate all elements including hardscaping and outdoor living features to deliver complete, cohesive water environments ready for immediate enjoyment.
Backyard Renovation
We revitalize existing pools through comprehensive renovation services that restore functionality and aesthetics. Our approach includes updating pool structures, integrating new water features, and enhancing surrounding landscapes. We modernize aging pools while improving efficiency and creating contemporary outdoor living spaces that meet current lifestyle demands.
3D Design Consultation
Our award-winning 3D design technology transforms conceptual ideas into photorealistic visualizations. This service enables clients to explore spatial relationships and material choices before construction begins. By creating precise digital models, we ensure complete project understanding and facilitate informed decision-making throughout the design process.
Hardscape Integration
We seamlessly incorporate hardscape elements like patios, walkways, and retaining walls into pool environments. Our design approach creates functional transitions between aquatic features and terrestrial spaces. By coordinating textures, materials, and layouts, we develop cohesive outdoor living areas that maximize usability and aesthetic harmony.
People
Nick
Lead Designer
With Neptune Pools since 1986, Nick specializes in translating client visions into buildable pool designs. He excels at integrating natural landscapes with recreational features while maintaining cost efficiency.
Questions
What makes Neptune Pools different from other pool builders?
Our 30+ years of experience and exclusive focus on custom designs set us apart. We combine technical expertise with personalized service to create unique backyard environments.
What areas do you serve for pool construction?
We primarily serve Sugar Hill, Georgia and surrounding metro Atlanta areas for custom pool design and installation projects.
Can you renovate existing pools?
Yes, we offer complete pool renovation services that modernize outdated features while improving functionality and aesthetics.
Do you provide design visualization before construction?
We offer award-winning 3D design services to help visualize your complete pool environment before building begins.
What's included in the pool installation process?
Our process covers design, permitting, excavation, pool structure construction, hardscape integration, and final site restoration.
How do I start planning a custom pool?
Contact us for a free in-home consultation where we'll discuss your vision, property considerations, and project budget.
Reviews (6)
Eric Martin
Mar 25, 2022
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We are extremely pleased with Neptune Pools. Our project had a few delays, as expected in todays environment, and we had a few things to navigate. Engineered wall, being on a golf course and dealing with more stringent requirements, and the slope of our yard. While their communication can be lacking at time and was due to needing 1-2 more people at the office, they 100% stand behind their product.
They will come out as much as needed to make sure all the details are fixed. That is what I was told about Neptune and for me that is the most important part of dealing with a contractor. Super thrilled with the service department as well! Specific call outs are Nick, Jabo, and Rob in service!
They will come out as much as needed to make sure all the details are fixed. That is what I was told about Neptune and for me that is the most important part of dealing with a contractor. Super thrilled with the service department as well! Specific call outs are Nick, Jabo, and Rob in service!
Robert Card
Mar 21, 2022
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We received our certificate of occupancy from Gwinnett County today so our new Neptune pool and backyard oasis is done1 While it took a bit longer than originally planned, mainly due to COVID-19, we absolutely love it. Our backyard transformation from just an average, smaller yard into a beautiful pool with an oasis look to it is absolutely breathtaking to us. Now we cannot wait to spring and summer to get maximum use out of the area but for now, we will settle for just using the enormous hot tub!
All the the workers that we encountered on this journey were great to work with and they all did a great job, from Nick through his front office and support people to Mike our superintendent down to all the subcontractors and laborers who transformed our back yard to what it is now. Thank you very much Neptune pools.
All the the workers that we encountered on this journey were great to work with and they all did a great job, from Nick through his front office and support people to Mike our superintendent down to all the subcontractors and laborers who transformed our back yard to what it is now. Thank you very much Neptune pools.
Jp Seifert
Feb 25, 2022
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Luke, David, Jessica, and all those at Neptune are great. They quoted a build, came out to start and completed a bit earlier than planned. Took great care to make sure everything was done well, worked, and even added some considerate extras along the way to make things function and look fantastic. Thanks Neptune
Brayden Clark
Jan 17, 2022
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It's such a deep shame that these people can build such excellent pools yet their customer service turns out to be complete trash to put it lightly. Their office secretaries in particular are extremely rude, nothing but horrible attitudes & no respect whatsoever for their customers even if you're polite & have shown no disrespect to them. Not worth the unnecessary frustration they put you through, no matter how solid of a product they can build & maintain
Joe Bova
Jan 14, 2022
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Finally, after speaking with the owner and a visit from a very helpful technician, I finally got the service I was expecting. the service tech did the right thing, and answered all my questions. Being a first-time pool owner, I was naive about what to ask. But the service tech explained everything I should have been told in the first place. thanks to Nick and Mathew!
Hema Sampath
May 19, 2021
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Called them in Nov 2020 to provide a quote for a pool. Was told they are 5 weeks out to provide quotes. Agreed to wait. Well, its been 2 months and no one has called/ come out inspite of the fact that I called them back atleast 2 times to check on the status. Update based on response: I am so sorry for what the designer must have gone through with the illness. I understand these are unprecedented times, but a call from the business, to let me know that there might be additional delays, would have been appreciated.
