Business Details
We have been serving pool customers for over 30 years with deep industry expertise. Our family-run operation eliminates salespeople by sending master builders directly to every installation. We provide personal cell phone access to the owner for lifetime support after purchase. Over 350 customers chose us last year for their pool projects. We operate from Massachusetts while shipping pool packages nationally with free freight on most orders. Our pool package customizer includes equipment at cost to maximize client value.
We specialize in above-ground, semi-inground, and fiberglass inground pool installations. Every project receives direct oversight from experienced professionals who actually build pools. We maintain transparent pricing with no hidden fees or pushy upselling tactics. Our commitment to honest communication has earned us a 5.0 Google rating from verified customers. We handle all order fulfillment, inventory, and customer service in-house for consistent quality.
We specialize in above-ground, semi-inground, and fiberglass inground pool installations. Every project receives direct oversight from experienced professionals who actually build pools. We maintain transparent pricing with no hidden fees or pushy upselling tactics. Our commitment to honest communication has earned us a 5.0 Google rating from verified customers. We handle all order fulfillment, inventory, and customer service in-house for consistent quality.
Served areas
- Andover MA, Arlington MA, Bedford MA, Billerica MA, Boxford MA, Burlington MA, Carlisle MA, Chelmsford MA, Dracut MA, Everett MA, Lawrence MA, Lexington MA, Lincoln MA, Lowell MA, Lynfield MA, Medford MA, Melrose MA, Methuen MA, Middleton
Highlights and features
- We provide 30+ years of direct pool installation expertise.
- Our master builders install every pool without salespeople.
- We include equipment at cost in every package.
- Our owner offers personal cell access for lifetime support.
- We maintain 5.0 Google rating from verified customers.
Services
Above-Ground Pools
We supply and install premium above-ground pools from brands like Atlas and Lamark with customizable equipment packages. Our master builders handle site preparation and full installation for homeowners seeking durable backyard swimming solutions. Every package includes free shipping on accessories and equipment priced at our cost.
Semi-Inground Pools
We offer semi-inground pool options such as Aquasport 52 and Fox Ultimate for flexible backyard integration. These pools install partially below grade to suit sloped yards while reducing excavation costs. Customers receive complete packages with pumps, filters, and liners shipped free to most locations.
Fiberglass Inground Pools
We provide fiberglass inground pool shells including Aquasport 52 and Fox Ultimate models for permanent installations. Our team coordinates delivery and professional installation for homeowners wanting low-maintenance, long-lasting swimming pools. Each project includes equipment packages at cost with no sales pressure or hidden fees.
Pool Equipment Packages
We sell pool pumps, filters, and pump-filter combos at cost when bundled with any pool package. Our customizer lets homeowners select exact equipment models while eliminating separate shipping charges nationwide. This approach ensures customers receive professionally matched, energy-efficient systems without retail markups.
Pool Liners
We supply universal and model-specific pool liners for above-ground and inground pools with installation guidance. Our video tutorials help DIY customers replace liners correctly while our team offers remote support for measurements. Liners ship free when added to any custom pool package ordered through our platform.
Videos
Reviews (24)
Tommy Delcambre
May 10, 2022
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I live in Louisiana so I do not know Mike personally but he has got to be one of the best customer service guys I have ever had the pleasure of working with. Before I purchased a pool from MGK I read reviews where people said the company did not respond to them, but that has not been my experience. Since I purchased my pool from MGK in September of 2021 I've had to call or text Mike several times.
He has always been quick to respond and I have nothing but respect for him and his company. You can watch his YouTube videos and see for yourself that he's extremely knowledgeable when it comes to pools and is in business to help the public buy and install a good product at a good price. If you want to buy a good quality pool from a company with great customer service I highly recommend MGK Pools in Massachusetts.
He has always been quick to respond and I have nothing but respect for him and his company. You can watch his YouTube videos and see for yourself that he's extremely knowledgeable when it comes to pools and is in business to help the public buy and install a good product at a good price. If you want to buy a good quality pool from a company with great customer service I highly recommend MGK Pools in Massachusetts.
Michael J.
Jan 21, 2022
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Exceptional customer service. I'm not in Mike's service area, yet he was always very responsive and patient with me. I don't know a lot about pools (aside from having an Intex above ground pool), Mike was very patient with me and guided me to what was most appropriate for me. I'm very happy with his guidance and help. I would definitely do business with him again, and highly recommend.
Gabriel & Meghan Abaddon
Jun 19, 2021
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Where to start? Back in the spring I had worked out a deal with Mike to sell pools for them on a commission basis. My experience has no less than horrible since. Not only have they not paid the commission I'm owed, Mike acts like his time is far too valuable to be bothered with any questions whatsoever. People that bought a pool through me have reported awful customer service and even being talked to in a degrading fashion. The pools themselves are GREAT, make no mistake about that Aquasport are the best quality pools money can buy in my opinion, but I HIGHLY suggest buying one from someone else!
Bill Hawkins
May 21, 2021
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We purchased an aqua sport 52 pool from Mike at MGK pools late last fall and had it shipped to our home in Bloomington In. This has been my best internet purchase ever! Free shipping with a trucking firm that helped with the unloading and checking that all parts were present and undamaged. I self installed this pool with the help of pool service man video's and talking and texts with Mike. We purchased the hayward xtreme 150 cartridge filter with speck variable speed pump. Pump is very quiet!
I have had 2 other pools, both had sand filters so will judge cartridge filter at later date as pool has only been running a month. We also purchased the oxygen generator, having had chlorine in our other pools we were wanting something chlorine free. Water with this system is sparkling and feels amazing! No smell at all! Again Thanks to Mike and MGK pools!
I have had 2 other pools, both had sand filters so will judge cartridge filter at later date as pool has only been running a month. We also purchased the oxygen generator, having had chlorine in our other pools we were wanting something chlorine free. Water with this system is sparkling and feels amazing! No smell at all! Again Thanks to Mike and MGK pools!
Stephanie
May 17, 2021
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We replaced an existing pool and purchased the Admirals Walk Package. Mike returned all of my calls and emails in a timely manner. The old pool was taken down and a new pool installed. The team doing the work were fantastic! When I had questions post installation, Mike was always helpful!
Gina M Gratti
Apr 07, 2021
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We had a great experience with Mike and Vickie! Always there to answer our questions and good prices! When I received the call that our pool was coming, I had tears in my eyes. Mike even delivered it himself!
Tomas Batley
Jan 22, 2021
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Great to deal with. Upfront about all levels of pools available with no pressure to up sell. Awesome communication. Fast shipping. Has always been available for support questions.
Bill L.
Jun 26, 2020
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Honestly, I can't comment on the quality of their work, but I can say that just getting information from them has been a pain. Mike spends a lot of time on his YouTube videos talking about how he always there to help with installation questions, etc. yet he's never available to answer questions when you call. Vicky seems to try extra hard NOT to be helpful. In my experience, a company that lacks telephone etiquette BEFORE the sale is very unlikely to be much better after they have your money.
There are several other companies that sell the AquaSport line of pool at the same price or lower who have been much more responsive to my questions. Note to Mike: You might want to educate Vicky on the proper way to interact with customers on the phone. You may also want to write down some key reasons why a person should buy from you vs. any other seller in the market. She had no clue when I asked her. I can only say that if it was MY company, I would darn sure be able to tell you why I'm the best.
There are several other companies that sell the AquaSport line of pool at the same price or lower who have been much more responsive to my questions. Note to Mike: You might want to educate Vicky on the proper way to interact with customers on the phone. You may also want to write down some key reasons why a person should buy from you vs. any other seller in the market. She had no clue when I asked her. I can only say that if it was MY company, I would darn sure be able to tell you why I'm the best.
Kelly Smith LeMaire
May 14, 2020
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Thanks MGK pools!! No need to be nervous to purchase your pool if you are out of state , everything went smoothly thanks to Mike !! Excellent experience!!! Great pool!! Always answers my text!! Pool came 7 days later! We were well taken care of by Mike and he continues to answer pool care questions from me all the way in Louisiana! Great product Aqua sport 52 is 5
Kaiti M.
May 23, 2019
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The man who runs this business verbally abuses his staff, does not offer proper employee training, and offers no health benefits or PTO to full time employees. If you're frustrated with customer service, it's likely due to the fact that the person you're talking to hasn't been trained, along with being underpaid and abused. This is not the pool company to seek out if you value efficiency, and if you value morals.
Peggy Hallman Bowers
Mar 28, 2019
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Ordered pool online and like everyone, we were careful and did alot of research. I'm happy to say, our pool arrived over a week earlier then promised and now our installers are installing a month sooner then planned!
MGK kept us informed every step of the way.
MGK kept us informed every step of the way.
Michelle Olmstead
Mar 01, 2019
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We are so glad we found MGK when we did. We had been researching pools for quite awhile and Mike was just who we needed to make the best final decisions. A fantastic pool at an amazing value. Free shipping and it arrived with everything we needed down to the smallest detail (even included a bottle of water test strips!). We could not be more happy with the results and look forward to enjoying our pool for many years to come. Thank you MGK!
Sandy Robert Kruger
Oct 24, 2018
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Purchased an Aquasport 52 with best accessories available. I was a little leary about spending that much online, but these guys are the real deal. This is my first pool and they were very patient with my noobie questions. Had a few hiccups with delivery but they were quick to make it right. Be patient and treat others the way you want to be treated, these guys are human and $hi+ happens. No one is perfect.
Don W.
Oct 18, 2018
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Used their website to submit a quote request and heard nothing. Called two days ago and discussed getting pricing for a cover. Took all of my information. Advised that it should only take a day to get pricing information. Called today and they suggested I didn't speak with them as they don't recall a discussion about getting pool cover prices. Nice enough on the phone, but clearly cannot be trusted to manage customer requests so I don't feel comfortable ordering any purchase let alone a $1K+ one from them. In quickly reading the other customer reviews, it appears to be a theme that their customer service is terrible and unfortunately I have to agree.
Connie C.
Sep 16, 2018
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We have had the best service. Order a pool, ext. Our pool liner was damaged by horn nose Beatles and order a new liner. so surprised in just a couple of days it was here. If I could give you a 10+ you would get it. Thank you, can't thank you enough. Florida still has hot weather and pool time is major in my family. Thank you for Excellent service.
Stone O.
Aug 06, 2018
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We had our above ground pool liner replaced by MGK in early 2013. I recall the owner (Mike) telling me that he only uses one brand of liner because it's the best. It's now been over 5 years and I have to say he was right. We had previously used Namco and online liners with poor results (leaks, fading/color loss). We've had no problems with the liner from MGK and there has been no noticeable fading. We highly recommend MGK.
Bob E.
Jun 28, 2018
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Would recommend looking for another pool company to deal with. Used them for service and had a pool built a few years back. Had an outstanding balance that I was unaware of and when trying to get that settled was greeted with hostility, name calling, and threats. Reported to BBB and received more threats as a result. Recently reached out for the information on who they had build my pool because the walls caved in and was told they didn't build it. Tried explaining the situation and was not given the info and his reply was "i hope I never hear from you again".
I am sure there will be a response blaming me for the problem like all other negative reviews. Originally the service was adequate but the situation spiraled out of control over a simple misunderstanding.
I am sure there will be a response blaming me for the problem like all other negative reviews. Originally the service was adequate but the situation spiraled out of control over a simple misunderstanding.
Marilyn M.
Jun 05, 2018
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Our original liner lasted 15 years so last year we needed a replacement. MGK replaced timely and the install went well. However, unfortunately, we discovered our new liner is defective as the pool is leaking. In APRIL, we reached out to MGK for service. We were advised they were too busy with new customers and could not come out until June 2nd. Of course we were disappointed but we patiently waited for our turn. After waiting all that time they were a NO SHOW on Saturday. Our calls, emails and instant messages have gone unanswered. We are still hopeful this can be worked out ASAP. Marilyn McCabe
Diana H.
Sep 02, 2017
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Needed a new Loop Loc cover for my pool. Got 3 estimates (2 were local to me). MGK came in the lowest and had Loop Loc send the cover right to my house. Had no problems using a company from MA as I am in MD. Vikki was great in answering all my questions and keeping me informed via emails during the whole process.
Pearl O.
Sep 13, 2016
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I contacted Mike in late May to get my pool liner replaced. Mike was very responsive and stopped by to do the estimate that weekend. He also delivered the proposal as promised and sat down with me patiently to go over the proposal details. We were shooting for getting the liner installed before the Fourth. That said, Mike did forewarn about the weather as the pool bottom needs to be completely dried before the liner can be installed.
We finally got our liner installation completed in early August. The work was done beautifully! Mike and his partner Dave are super knowledgeable and experienced. I also was able to get a great deal on a used pool cover and closing. Our pool has never looked so good since we moved in our house over almost 13 years ago! Thank you again, Mike, Dave and the MGK crew! Keep up the great work as there really aren't many good pool people around where I live.
We finally got our liner installation completed in early August. The work was done beautifully! Mike and his partner Dave are super knowledgeable and experienced. I also was able to get a great deal on a used pool cover and closing. Our pool has never looked so good since we moved in our house over almost 13 years ago! Thank you again, Mike, Dave and the MGK crew! Keep up the great work as there really aren't many good pool people around where I live.
Mike R.
Jul 23, 2016
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Not quite sure what the negative reviews are about. I had a pool installed last year by them he went out of his way to save me money. Like to keep my current filter and ladder. He showed up when he said and finished in 2 days, And my yard is challenging to say the least(He had to hand dig the area).Removed my old pool as well with ease. Very professional and a stand up guy that's for sure.
Leandro Rodriguez
Im from allentown pa , i bought my above ground pool liner from mgk pools , spoke to mike a very nice guy , i dont even know this guy and let me tell you he assist me with all information that i needed , those who contact him should keep contacting him as you know this is a busy man taking his time to help others , wait to go mike , thanks
Carissa Wiebe
We ordered our pool from Kansas and got it within a week or two of ordering. When we started putting it together we discovered that we were missing some things like the pump and filter. I dont know whos fault that was, but Im not going to blame MGK pool service because they promptly sent out everything we were missing and were very kind about it.
Jason Quercio
Saw some of the reviews and wanted to chime in with my experience. Today, I had a pump installed by MGK and I could not be happier with the service, cost and the recommended Pentair unit. I feel this is a small business and realistically it must be very tough to handle the flood of calls for openings, closing as well as maintenance in the 5 month Northeast pool season. I really feel my patience paid off.. as yes, I had to wait 2 weeks to get the pump installed but that's the reality of having a smaller personalized business do the work for you. I wanted to simply share the experience and let people know it was a great one. Thank you, MGK. I hope to send more people your way.