Business Details
Your Trusted Pool Experts in Wilmington, NC
Wilmington Pools has been serving Eastern North Carolina as a premier pool builder and service provider for decades. Our expertise spans global projects, from Caribbean islands to cruise ships, and we specialize in constructing and maintaining all inground pool types, including concrete, fiberglass, vinyl liner, and stainless steel pools. Our team of certified technicians provides cost-effective, long-lasting repairs and is authorized by leading manufacturers like Hayward, Pentair, and Zodiac for warranty work. We prioritize safety and innovation, offering energy-efficient pumps, saltwater systems, automation, and properly anchored safety covers. With decades of industry experience and a commitment to quality materials, we deliver tailored solutions for residential and commercial clients. Our maintenance services ensure optimal pool performance year-round, and our product knowledge covers everything from filtration systems to deck resurfacing. We pride ourselves on transparency, explaining technical issues clearly while maintaining the highest standards of craftsmanship. Our global perspective and local focus make us a trusted partner for pool construction, repair, and modernization projects of all scales.
Services
Pool Construction
Pool Repair
Pool Maintenance
Salt Generators
Energy Efficient Pumps
Safety Covers
Spa Installation
Deck Resurfacing
Vinyl Liners
Automation Systems
Served areas
- Bladen, Brunswick, Duplin, New Hanover, Onslow, Pender, and Sampson Counties
Highlights and features
- We offer 30+ years of global pool construction experience
- Our team is factory-authorized for major brand warranty repairs
- We implement safety-first cover systems with proper anchoring
- Our technicians diagnose root causes, not just symptoms
- We provide complete lifecycle pool maintenance solutions
Associations and certifications
- Hayward
- Pentair
- Zodiac
Services
Pool Construction
We design and build custom inground pools using premium materials. Our expertise includes concrete/gunite, fiberglass, vinyl liner, and stainless steel pools. Each project incorporates advanced engineering and safety features while meeting local regulations. Our team handles everything from initial design to final installation.
Pool Repair
Our certified technicians provide comprehensive repair services for all pool types. We specialize in diagnosing complex issues and implementing durable solutions. As an authorized service center for major brands, we ensure proper warranty compliance and use genuine replacement parts for optimal performance.
Salt Generators
We install and service modern saltwater chlorination systems that provide cleaner water with reduced chemical handling. Our systems convert salt to chlorine automatically while maintaining proper water balance. We offer maintenance programs to ensure optimal system performance and longevity.
Safety Covers
We provide properly anchored safety covers that meet strict safety standards. Our mesh covers allow water drainage while preventing accidental drownings. We avoid dangerous solid covers with waterbags, focusing on secure installation methods that protect both people and property.
Energy Efficient Pumps
We install and maintain variable speed pumps that reduce energy consumption by up to 90%. Our systems optimize water circulation while maintaining proper filtration. We offer equipment upgrades and maintenance programs to maximize energy savings and system lifespan.
Questions
What types of pools do you build?
We construct concrete/gunite, fiberglass, vinyl liner, and stainless steel pools tailored to your property and preferences.
Are you authorized for equipment warranties?
Yes, we're factory-authorized service providers for Hayward, Pentair, and Zodiac warranty repairs.
Do you handle pool maintenance?
Yes, we offer complete maintenance programs including chemicals, equipment checks, and cleaning services.
What safety features do you offer?
We specialize in properly anchored safety covers and automated systems that meet strict safety standards.
Can you repair existing pools?
Our technicians handle all pool repairs, from structural issues to equipment malfunctions, using genuine parts.
Do you service commercial pools?
Yes, we serve both residential and commercial clients with customized construction and maintenance solutions.
Reviews (12)
Gabe Homar
Dec 20, 2020
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I called them initially for a heater switch problem which they dealt in excellent manner, then shorty after the heater won't ignite, they said they check on it said they would replace the valve. almost a month have past, no response from them, I called them numerous time to see if the part was coming. no answer, left voicemails, no answer back, called every other week no answer
Becky Pearce
Dec 15, 2020
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Critical: Responsiveness Still waiting for them to come fix.a problem with the pool. Came and acessed the problem and said they would be back the following week and are still waiting. Left voice mails.
James Barnes
Jul 29, 2020
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I called Wilmington Pools this morning and spoke to Chris. I thought that I had a dead pump and needed a new one. Chris was very professional. He took his time over the phone. He told me things to check as well as things I could do to remedy the problem. What a great guy! I called two other well known pool companies here in Wilmington prior to this one. The others all said I needed a new pump and it would be $1300 to repair.
The others were wrong! Chris was 100% correct and all I needed to do was change out a capacitor which he told me I could get at Grainger's here in town. So my repair cost was $13.40 instead of $1300! You rarely see honesty and integrity like this anymore. You can bet that Wilmington Pools has just earned a new life long customer as well as a referral base from me! Well done and thank you for your help!
The others were wrong! Chris was 100% correct and all I needed to do was change out a capacitor which he told me I could get at Grainger's here in town. So my repair cost was $13.40 instead of $1300! You rarely see honesty and integrity like this anymore. You can bet that Wilmington Pools has just earned a new life long customer as well as a referral base from me! Well done and thank you for your help!
Pamela Spearing
Jan 16, 2019
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Left our number with the assistant and still no call back. Busy season but still kind of disappointing.
Janie Schepker
Jan 01, 2019
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If I could give zero stars for Wilmington Pools, I would. They don't know what they are doing. They did not install the required NSF certified pump equipment required for HOA, Commercial pools, so the Brunswick Health Department closed down our pool and spa for months until Wilm pools finally removed their equipment and reinstalled our original pumps. We still have not received our refund (going on 2 years now) for the worthless equipment they took back and we are having to go to small claims court to try and get a response and reimbursed from Wilmington Pools. DO NOT USE THIS COMPANY! Update, We won our case in Court on Oct 24th 2018 and Wilmington Pools still has not paid the judgement against them. Now I have to fill out more forms to a claim on their property.
Casey Walthour
May 18, 2018
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I had a liner installed last month. There was an issue with shipping but I was kept aware the entire time. The guys that were installing the liner were super nice, as was Steve, which is the owner of the company. I shopped around for the most reasonable price to get the job done and they were the most reasonable to me. There were a couple of glitches in the process but they were taken care of. I was told it would take about a day to get it completed. Although, they did have to come back the following day and the day after, it wasn't much of a problem because I knew of the "glitches" that came about. My pool is up and running and looks beautiful. They are now cleaning the pool twice a month and are doing a great job. I highly recommend this company and will continue to use them in future.
Glenda MacMullin
Mar 30, 2018
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We used Wilmington Pools to install a fiberglass pool at our house on Oak Island - which turned out to be more difficult than expected. Steve and his team were creative and persistent in coming up with a solution for the installation. And now we have a fabulous pool. We continue to use them for service and maintenance for the pool. They continue to be responsive and diligent in providing great customer service - sometimes coming on weekends, holidays and even when Steve is on vacation.
Customer service is extremely important to us and we have been very pleased over the years working with Steve and his team. We would definitely recommend Wilmington Pools for not only installation, but service and maintenance.
Customer service is extremely important to us and we have been very pleased over the years working with Steve and his team. We would definitely recommend Wilmington Pools for not only installation, but service and maintenance.
Gary Owens
Nov 03, 2017
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Have used Wilmington spoils for several years! Absolute great service and responses to any questions or possible problems. I highly recommend Steve to anyone that has a pool or wants one installed!
Liza
Steve is knowledgeable and always ready to help. He has been a wonderful resource. We recently purchased a home with a pool. Neither of us have any experience with pools. Steve has walked us through the process for maintaining our pool and happy to answer any questions as they come up. We have spoken to other local pool companies and this one is surely the best around.
Gary
Have used Wilmington spoils for several years! Absolute great service and responses to any questions or possible problems. I highly recommend Steve to anyone that has a pool or wants one installed!
Casey Walthour
I had a liner installed last month. There was an issue with shipping but I was kept aware the entire time. The guys that were installing the liner were super nice, as was Steve, which is the owner of the company. I shopped around for the most reasonable price to get the job done and they were the most reasonable to me. There were a couple of glitches in the process but they were taken care of. I was told it would take about a day to get it completed. Although, they did have to come back the following day and the day after, it wasn't much of a problem because I knew of the "glitches" that came about. My pool is up and running and looks beautiful. They are now cleaning the pool twice a month and are doing a great job. I highly recommend this company and will continue to use them in future.
Glenda MacMullin
We used Wilmington Pools to install a fiberglass pool at our house on Oak Island - which turned out to be more difficult than expected. Steve and his team were creative and persistent in coming up with a solution for the installation. And now we have a fabulous pool. We continue to use them for service and maintenance for the pool. They continue to be responsive and diligent in providing great customer service - sometimes coming on weekends, holidays and even when Steve is on vacation.
Customer service is extremely important to us and we have been very pleased over the years working with Steve and his team. We would definitely recommend Wilmington Pools for not only installation, but service and maintenance.
Customer service is extremely important to us and we have been very pleased over the years working with Steve and his team. We would definitely recommend Wilmington Pools for not only installation, but service and maintenance.