Business Details
Heating, Pool & Outdoor Living Experts in Watertown, NY
Founded with a commitment to excellence, North Country Hearth & Home has served Watertown, NY, and the surrounding region as a trusted provider of premium hearth, pool, and outdoor living solutions. Our family-owned business combines decades of hands-on experience with a deep understanding of local climate needs to deliver tailored products and services that enhance homes. We specialize in gas, wood, and electric fireplaces, stoves, and inserts, alongside comprehensive installation, maintenance, and cleaning services to ensure long-term performance. For pool and spa owners, we offer expert design, installation, and repair services, including weekly maintenance, water testing, and seasonal openings and closings. Our team of certified technicians and installers prioritizes precision, safety, and customer education, ensuring every project meets exacting standards.Beyond product sales, we provide free estimates, preventative maintenance programs, and emergency service calls to address urgent needs. With two convenient locations and extended seasonal hours, we strive to make high-quality home comfort solutions accessible to all. Our reputation for reliability and personalized service is reflected in years of loyal customers and positive community feedback. Whether upgrading a backyard or optimizing indoor heating efficiency, we partner with top manufacturers to deliver durable, energy-efficient systems tailored to individual lifestyles. This dedication to quality, expertise, and customer satisfaction has solidified our position as a leading local resource for home comfort and outdoor living enhancements.
Services
Fireplace Installation
Chimney Cleaning
Pool Design
Spa Sales
Outdoor Living Products
Gas Stove Maintenance
Pool Openings
Water Testing
Backyard Remodeling
Free Estimates
Highlights and features
- Family-owned with deep roots in the North Country community
- Certified technicians for fireplace, chimney, and pool services
- Free estimates and preventative maintenance programs
- Year-round availability for urgent heating and pool needs
- Partnerships with top manufacturers for durable products
What people say
Outstanding service
Prompt and professional
Knowledgeable and friendly
Five-star company
Best in town
Services
Chimney Cleaning
Our certified technicians provide thorough chimney cleaning and inspections to ensure safe, efficient operation. Regular maintenance prevents creosote buildup, reduces fire risks, and extends system lifespan. We use advanced tools to clean flues, check for leaks, and verify proper ventilation, giving homeowners peace of mind.
Pool Installation
We specialize in custom inground and above-ground pool installations tailored to your backyard space and lifestyle. Our experts guide clients through design options, material selections, and equipment choices. From initial consultation to final setup, we ensure seamless execution and long-term durability for backyard retreats.
Fireplace Services
Our comprehensive fireplace services include gas and wood-burning system installations, repairs, and annual cleanings. Certified technicians handle everything from minor adjustments to full system replacements, ensuring optimal performance and safety. We also offer free estimates for new installations or upgrades.
Spa Maintenance
We provide full-service spa maintenance, including water testing, filter replacements, and equipment repairs. Our technicians ensure proper chemical balance, sanitize systems, and address mechanical issues to keep spas running efficiently year-round. Seasonal openings and closings are also available.
Outdoor Living Products
Our outdoor living solutions feature high-quality fire pits, pergolas, and premium grills to transform backyards into functional entertainment spaces. We partner with top brands to offer durable, stylish options for patios and gardens, along with expert installation and design guidance.
Questions
What heating products do you offer?
We sell gas, wood, and electric fireplaces, stoves, and inserts from top manufacturers, along with mantels and accessories.
Do you provide chimney cleaning services?
Yes, our certified technicians offer chimney cleaning and inspections to ensure safety and efficiency.
Are pool maintenance services available year-round?
We offer seasonal pool openings and closings, plus weekly cleaning and water testing during warmer months.
Do you install outdoor living features?
Yes, we design and install fire pits, pergolas, and premium outdoor grills for customized backyard spaces.
What are your business hours?
We’re open Monday-Friday 9 AM-5 PM, Saturday 9 AM-2 PM, with seasonal hours at our second location.
Can I schedule emergency heating repairs?
While we prioritize scheduled appointments, we recommend contacting us promptly for urgent heating issues.
Reviews (5)
Lisa Carroll
Mar 12, 2022
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I can not say enough wonderful things about this family owned business! We purchased our pool and hot tub from them and continue to go in on a regular basis to have chemical levels checked. We paid a very fair price and were provided with top of the line products and professional instillation. They know who we are and we we know who they are. In a world in which everything is increasingly impersonal, North Country Hearth and Home stands out as one of the few remaining companies that act with integrity and care about the customer.
Jessica H.
Dec 05, 2021
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A man with a plan for sure. Ready to destroy his own business. "I'm not a bank. If you had paid like you said you would, it would have been taken care of by now." He says to a mom of 2 who has had Covid and been unable to work for a month +. Demanding a credit card before the end of the year for the remainder of the balance as she cries on the phone that she can't even give her children Christmas. Job well done pool boy!
S. K.
Nov 22, 2021
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Nice people and work was done properly and clean. But $355 to clean and inspect the chimney (brush and shop vac and flashlight for inspection)and taking just 1 hr and 10 minutes from arriving to leaving is too much to pay. Shop around.
Scott Lowry
May 14, 2021
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Had a woodstove installed and an older much larger one removed. Very friendly, professional, and helpful staff. They cleaned up after themselves and worked quickly and efficiently. Would highly recommend in the future!
Virginia
Jan 04, 2021
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NCHH installed a woodstove for us today on a snowy, windy day with snow squalls on the shore of Lake Ontario. I felt bad as the technician climbed up on the ladder in the horrible weather but they maintained their professionalism and sense of humor throughout the day. They did an exceptional job and didn't hesitate even when we gave them a 24 hour notice design change. I would highly recommend this company; service like this is rare.