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Business Details
50 Years
experience
Your Trusted Pool & Spa Experts in Norwich, NY
B & D Pool & Spa has been a trusted provider of pool and spa solutions since 1976. Founded by Beth and Don Osterhout, our family-owned business has served the Norwich community for nearly five decades. We specialize in pool installations, maintenance, and repairs while offering a comprehensive selection of above-ground pools, spas, and accessories. Our commitment to quality extends to our Chenango River RV Park, which provides convenient amenities for travelers. With decades of hands-on experience and a focus on customer satisfaction, we deliver tailored solutions for residential and recreational needs.

Our team ensures every projectfrom pool openings to equipment upgradesis completed with precision and care. We pride ourselves on adapting to industry advancements while maintaining the personal touch that defines our family-run operation. Located at the south end of Norwich, we continue to expand our services while staying rooted in the values that have guided us since day one.
Services
Pool Sales Spa Sales Pool Openings Pool Repairs Pool Closings RV Park Rentals
Details
  • Year established: 1976
Highlights and features
  • We have 47 years of experience serving the Norwich community
  • Our family-owned operation combines tradition with modern solutions
  • We offer comprehensive pool and spa services under one roof
  • We provide a 5% military and business discount
  • We include free water testing for pool maintenance customers
What people say
Excellent service Clean sites Good value Helpful staff Convenient location
Update Listing
Services
Pool Openings
Our pool opening service includes water removal from covers, equipment reconnection, and chemical balancing. We ensure safe startup procedures for seasonal readiness. Technicians check heaters and perform final inspections to guarantee optimal operation.
Pool Repairs
We handle complete pool repairs including liners, pumps, filters, and plumbing systems. Our technicians diagnose issues quickly and implement durable solutions. Service covers both above-ground and in-ground pool structures.
Spa Sales
We offer premium Garden Leisure spas with advanced hydrotherapy features. Our inventory includes 5-6 seat models with stainless steel jet systems. Each spa includes durability-enhancing coatings and energy-efficient components.
Pool Closings
Professional pool closing includes water level adjustment, line winterization, and cover installation. We add antifreeze to prevent freezing damage and ensure equipment protection during off-season storage.
RV Park Rentals
Chenango River RV Park provides full hookups with electric, water, and septic connections. Sites accommodate both pull-through and back-in configurations. Park offers convenient access to local amenities while maintaining spacious, level gravel pads.
People
Don Osterhout
Co-Owner
With 47 years of industry experience, Don Osterhout co-founded B & D Pool & Spa in 1976. He oversees operations and technical services while maintaining hands-on involvement in customer projects.
Beth Osterhout
Co-Owner
Beth Osterhout co-founded the business with her husband Don in 1976. She manages administrative operations and customer relations while ensuring the company maintains its family-business values.
Questions
What pool brands do you carry?
We offer Serena, Eclipse, and MT Loch pools in 18', 21', and 24' round models with advanced corrosion-resistant coatings.
Do you provide pool maintenance contracts?
Yes, we offer full-service maintenance contracts including weekly cleaning, chemical balancing, and equipment checks.
What spa models are available?
We carry Garden Leisure Spa models 635 and 753 with 5-6 seat capacities and stainless steel jet systems.
Does the RV park have amenities?
Our park provides electric, water, septic, and internet hookups. No bathhouses or recreational facilities are available.
Do you offer pool chemical testing?
Yes, we provide free water testing to help maintain proper chemical balance for pool owners.
Are there discounts available?
We offer a 5% discount for military personnel and businesses with proper identification or advance notice.
Reviews (7)
Artie S.
May 20, 2022 Report
They wanted me to buy more chlorine instead of giving me my $10 empty container refund. AND I HAD TO HAVE MY RECEIPT because other companies sell same product so they don't want to get someone's empty and give a refund! Cheap! Give the refund and be more concerned taking care of your CUSTOMERS! Likely, they'll spend more than $10 buying additional product.
The Review Master
May 11, 2022 Report
What an amazing experience! Just had my pool opened for the season. two guys came James and I think the other guys name was bud. The knowledge these guys had was very helpful. I hope the two same guys are around when it come to closing my pool. honestly why go anywhere else. Great job James, I recommend this place a hundred time over.
Duane Porter
Jul 26, 2021 Report
If you need a pool or having problems with your own pool this is the place to go great people family run business
Ross G.
May 25, 2021 Report
All the other one stars reviews are spot on. The manager has mental issues and is a thief. If you like to be verbally abused and stolen from this is your place. If not, drive to the next town. Were moving to California soon and its a very expensive move but this guy won't get a dime. I won't pay for his pathology. His response was to deflect. He runs uhaul. Uhaul is not the problem
Michael Davis
Feb 06, 2020 Report
Not bad for picking up a few parts locally, they can look up older part numbers and cross reference them to get your spa packs back in shape. Pricing is as expected for local supplier, that being higher than online obviously but if they have your stuff in stock it makes it worth it.
America Growing
Nov 05, 2018 Report
After over 10 years of using their storage (with 3 other employees taking my money) their new racist manager started charging me late fees. When I asked to speak to the owner, he called the police on me and said I was trespassing because I am black. I have come to pay this bill every month for over 10 years. I recorded the incident, and the police didn't do anything, as I had not committed any crime. The owner did nothing on my behalf. So I will be closing my account immediately and will have nothing to do with them. Beware!
Christina Tefft
May 04, 2018 Report
We bought a hot tub and had something go wrong. It took them 2 months and 4 phones to them to find out what was going on. Horrible place! I wouldn't recommend this place to anyone! They do not return phone calls, and their service guy is a jerk! They don't know what customer service is.