Business Details
50+ Years
experience
Emergency
services
Trusted Pool & Spa Services in Lake Katrine, NY
Aqua Jet Pools has been a trusted name in the Hudson Valley since 1975, specializing in custom pool construction, renovations, and maintenance. Our locally owned business combines decades of expertise with a commitment to quality, using premium materials and equipment to deliver lasting results. Our team of certified professionals brings unmatched knowledge of local climate and water conditions to every project. We pride ourselves on treating every customer like family, offering year-round support for seasonal openings, closings, and emergency repairs. With a focus on safety, respect, and community, we provide comprehensive solutions from initial design to ongoing maintenance.Our state-of-the-art facility features a showroom with 3D design capabilities, a full-service repair center, and a water testing lab staffed by experts. Backed by industry affiliations and an A+ BBB rating, we stand behind our work with meaningful warranties and transparent communication. Many Hudson Valley homeowners have trusted us for decades, knowing we'll be here when they need us most. Our partnerships with leading brands like Hot Springs Spas and local contractors ensure we deliver complete backyard transformations that exceed expectations. From luxury inground pools to relaxing hot tubs, we create outdoor spaces that bring families joy for generations.
Services
Pool Construction
Pool Renovation
Pool Service
Hot Springs Spas
Water Testing
Details
- Year established: 1975
Highlights and features
- 50+ years of Hudson Valley pool construction expertise
- Locally owned business with deep community ties
- Certified technicians with advanced diagnostic equipment
- Backed by industry-leading manufacturer warranties
- Comprehensive 3D design and material selection center
Associations and certifications
- Better Business Bureau
- Association of Pool & Spa Professionals
- Northeast Spa & Pool Association
- National Plasterers Council
What people say
Knowledgeable staff
Excellent service
Prompt emergency repairs
Expert guidance
Long-term relationships
Services
Pool Construction
We build custom vinyl and gunite pools tailored to Hudson Valley properties. Our expert designers and craftsmen create durable, beautiful backyard escapes using premium materials. Services include site preparation, structural installation, and finish customization with 3D design visualization available.
Pool Renovation
Transform existing pools with modern features and efficient equipment. Our renovation services include liner replacement, decking upgrades, and system modernization. We specialize in extending pool lifespan while improving aesthetics and functionality for contemporary outdoor living.
Pool Service
Comprehensive maintenance and repair services for all pool types. Our certified technicians provide seasonal openings/closings, equipment repairs, and emergency services. We maintain optimal water chemistry using professional-grade testing equipment and offer preventative maintenance programs.
Hot Springs Spas
Exclusive dealer for Hot Springs Spas offering luxury hot tubs with advanced hydrotherapy features. Our showroom displays multiple models with energy-efficient designs and customizable jet systems. We provide expert installation and ongoing maintenance support for spa owners.
Water Testing
Free professional water testing using computerized systems for accurate chemical analysis. Our staff provides expert recommendations for balancing pool and spa water chemistry. Services include troubleshooting water quality issues and product recommendations for optimal maintenance.
Questions
What areas do you serve?
We provide comprehensive service throughout Ulster, Dutchess, Orange, Putnam, Columbia, Greene, and Delaware counties in the Hudson Valley region.
Do you service pools you didn't build?
Yes, we maintain and repair all types of pools regardless of original installer, with certified technicians and specialized equipment for all pool types.
Do you offer emergency repairs?
Yes, we provide emergency service for critical issues like equipment failures, major leaks, or safety concerns with expedited response times during peak season.
How far in advance should I schedule pool opening/closing?
We recommend booking 2-3 weeks in advance for pool openings and closings, especially for preferred dates during peak spring and fall seasons.
What payment methods do you accept?
We accept major credit cards, checks, and financing options for larger projects. Specific payment terms are available for commercial accounts and long-term service contracts.
Do you offer warranties?
Yes, we provide industry-leading warranties on both products and workmanship, including extended manufacturer warranties for Hot Springs Spas and our own 5-year structural warranty on new pools.
Reviews (6)
Scott Miller
Nov 14, 2021
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Stay away. They will upsell you, ignore your complaints and then quit on you by email! I was a customer for years, and gave them thousands of dollars in business over the years. When I complained about their horrific billing practices, their dumping chemicals at my house which were not ordered and then charging me for them.they quit on me! The owners Carlene and Guy Hummel hide behind their staff refusing to directly address customer issues.these people are the absolute worst and I suggest you stay away from them.unless like me you wish to get ripped off. Terrible company and terrible owners.
Colleen Hampel
Jul 28, 2021
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We purchased several things from the store for our pool. Two of the things we purchased weren't to our satisfaction, so we brought them back the next day. The girl approached us when we walked in and said, "what's up guys". Not even knowing why we were there.not a really good way to welcome your customer into the store. We proceeded to tell her the vacuum we purchased didn't work for our pool, she continued to argued with us.
After about 10 minutes she said she will give us store credit. We just wanted to exchange it for another one. We felt very unwanted and like we were inconveniencing the girls behind the counter. We will never go back.
After about 10 minutes she said she will give us store credit. We just wanted to exchange it for another one. We felt very unwanted and like we were inconveniencing the girls behind the counter. We will never go back.
Jesse Savago
Jun 15, 2021
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Sold me the wrong products after testing my water which made my pool all cloudy. Then when I went back to explain what happened, they made me purchase another product that didn't even help. I later went to swim king down the street who explained why aqua jet was wrong and how to fix my water.
Kim Malaska
May 21, 2021
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I ordered my hot tub from Aqua Jet about 2.5 years ago. They've been lovely when I've had to buy chemicals and check my water, but based on their service calls I would not advise buying a spa from them. Service appointments are difficult to schedule and often not kept. My hot tub is currently overheating at a pretty dangerous 109/110 degrees and I called almost a week ago to report the problem (which is unfortunately not the first time).
Despite me following up multiple times, I still haven't had anyone call me to schedule a service appointment. It's quite frustrating and there aren't any other dealers close for my brand of hot tub, so I'm at their mercy. I suggest you don't put yourself in that position!
Despite me following up multiple times, I still haven't had anyone call me to schedule a service appointment. It's quite frustrating and there aren't any other dealers close for my brand of hot tub, so I'm at their mercy. I suggest you don't put yourself in that position!
Sarah Oslo
Apr 29, 2021
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DISHONEST pool/spa installers! They tack on extra service charges never disclosed up front for hundreds of dollars and then add "late fees" if you don't pay or try challenge them on it. They said it was my responsability to have asked about the fees beforehand, even though they never disclosed them haha! BEWARE! There are much better options out there.
Duane Davis
Oct 04, 2020
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Absolutely the worst experience from start to end. Would not recommend this "business" to anyone! Not one person knows everything about the pools they sell had to deal with multiple people. Every time they said they would call when something was in or ready never happened. Always had to call them or stop in. Light kit that came with the pool was. garbage. Worked 3 times. Winter cover I just got came with a rip in it and very poorly made. Will never by a thing from this place. They should be ashamed to call themselves a business! Should have waited for swim king!
