Business Details
35 Years
experience
Custom Pool & Spa Solutions in Medford, NJ
Since 1991, Jersey Pools & Spas has dedicated itself to delivering world-class pool and spa solutions. Our commitment to client education, customer satisfaction, and quality products has driven our growth from a small business to a full-service company. We specialize in new pool construction, including concrete, vinyl liner, and fiberglass options, while maintaining rigorous standards through partnerships with major manufacturers. Our team of certified professionals provides comprehensive services such as weekly maintenance, repairs, renovations, and seasonal pool opening/closing. We extend our expertise to landscaping, outdoor living spaces, and spa installations, ensuring every project reflects our core values of integrity and excellence.With over 25 years of technical staff training, we prioritize problem-solving and innovation to meet diverse client needs. Our dual locations in Medford and Surf City, NJ, serve as hubs for both residential and commercial projects. We offer financing options to enhance accessibility while maintaining transparency in all operations. Our founder, Steven Heicklen, established the company with a vision to become an industry leader, a goal we continue to pursue through continuous improvement and community engagement. This enduring philosophy ensures every client receives the highest quality products and services tailored to their unique requirements.
Services
Pool Construction
Spa Installation
Weekly Maintenance
Pool Repairs
Landscaping
Renovations
Seasonal Opening/Closing
Outdoor Living Design
Details
- Year established: 1991
Highlights and features
- We offer over 30 years of experience in pool and spa construction.
- Our team maintains technical certifications for superior service quality.
- We provide financing options for pool and spa projects.
- Our landscaping services enhance outdoor living spaces comprehensively.
- We guarantee priority scheduling for weekly maintenance clients.
Associations and certifications
- NJ Contractor Certification #13VH0136600
Services
Pool Construction
We specialize in constructing custom concrete, vinyl liner, and fiberglass pools using world-class standards. Our team ensures precision from design to completion, offering features like attached spas and waterfalls. With owner-managed oversight, we maintain quality control for both simple and complex projects.
Spa Installation
We provide Saratoga and PDC spas designed for therapy and relaxation. Our selection includes over 30 years of hydrotherapy expertise, with options to suit various budgets and space requirements. Each installation includes professional guidance for optimal placement and functionality.
Weekly Maintenance
Our maintenance program includes cleaning, chemical balancing, and equipment checks to ensure pool longevity. Clients receive priority scheduling for service calls, with technicians trained to address common issues during routine visits. This service covers both residential and commercial properties.
Pool Repairs
We troubleshoot and repair pool equipment including heaters, pumps, and filtration systems. Our certified technicians handle leaks, inefficiencies, and component replacements. We partner with manufacturers to maintain certification for specialized repair services.
Landscaping
Our landscaping services include patios, irrigation systems, and outdoor kitchens to complement pool areas. We offer seasonal cleanups, planting services, and lighting installations. Projects integrate functional and aesthetic elements for complete outdoor living transformations.
People
Steven Heicklen
Founder
Established Jersey Pools & Spas in 1991 with a vision to become an industry leader. Expanded services to include pool construction, maintenance, and Extreme Board & Ski. Maintains focus on quality standards and customer education.
Questions
What pool types do you construct?
We build concrete, vinyl liner, and fiberglass pools with customizable features like spas and waterfalls.
Do you offer financing options?
Yes, we provide financing for pool, spa, and landscaping projects to qualified customers.
Are your technicians certified?
Our staff maintains technical certifications through manufacturer partnerships and 25+ years of training programs.
What maintenance services are available?
We offer weekly cleaning, chemical balancing, equipment checks, and priority scheduling for service calls.
Do you provide seasonal pool services?
Yes, we handle pool opening, winterization, and safety cover installations for seasonal transitions.
What are your business hours?
Medford location open Sunday 10-4, Mon-Fri 10-6, Saturday 9-5. Other locations by appointment.
Reviews (7)
John Harrison
May 30, 2022
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4 weeks wasted pursuing their construction manager Brendan Craig. After a week of leaving messages they finally had to put him on the phone. The brief conversation resulted in him not wanting to come out to plan my renovation but to send out an electrician to offer an estimate "to get things working first". No electrician ever called. 2 more weeks of trying to follow up with him over when will I hear from an electrician and I finally get an email saying he'll put me in touch with an electrician.
So he didn't set anything up in the 2 weeks that passed. I responded requesting a follow-up conversation repeated over the week that followed. I called into the company who said he was at his desk but on a call, would I like to hold. 10 minutes later the lady takes my number so he can call me. Yeah, right. This review is 48 hours after the final 'I'll have him call you' from 2 days ago and I'm not giving them another chance. Life is too short to waste your time chasing someone. If he's this bad at the start of the project, then he'll just be worse once a project starts.
So he didn't set anything up in the 2 weeks that passed. I responded requesting a follow-up conversation repeated over the week that followed. I called into the company who said he was at his desk but on a call, would I like to hold. 10 minutes later the lady takes my number so he can call me. Yeah, right. This review is 48 hours after the final 'I'll have him call you' from 2 days ago and I'm not giving them another chance. Life is too short to waste your time chasing someone. If he's this bad at the start of the project, then he'll just be worse once a project starts.
Jon G.
Apr 26, 2022
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If you're in the market for a pool, just do yourself a favor, skip trying to find the bargain pool company and go with Jersey Pools. They make a great product, stand by that product, and you'll be more than pleased with the end result.
Gregory Naude
Oct 28, 2021
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This company has been awesome since day 1! Between reasonable pricing, quality of work, and after sales service they have been AWESOME! Highly recommend. For sales of new or remodeling of pool do yourself a favor and ask for Brendan Craig. Services: Remodeling, General repairs & maintenance
Ashleigh Robinson
Jun 29, 2021
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Jersey pool closed my pool in the fall they didn't fulfill their contract. After seeing that the pool was not closed properly they gave us $75 off. The water was not completely drained from the system, safety cover was not placed properly either. We just reopened the pool (last week), it's green, pipes are leaking and filter now shot. Absolutely horrible service. Never will recommend. The damages done are now going to cost us well over what we paid for closing.
They are refusing to fix the new problems stating our pool is in poor condition. that is a complete lie. Everything but the filter as been replaced throughout the past years without any problems. Horrible company and service!
They are refusing to fix the new problems stating our pool is in poor condition. that is a complete lie. Everything but the filter as been replaced throughout the past years without any problems. Horrible company and service!
Ashley Michio-Burch
Jun 11, 2021
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I cannot say enough great things about this company and it's staff. My first year as a pool owner, I used the company that serviced the prior owner to open and close the pool. I wasn't entirely thrilled with my experience. With my second season coming, I wanted to switch to a saltwater system and also install a heat pump. I had searched and found Jersey Pools and Spas and called to inquire about the services.
The staff that answered was amazing with my questions and they quickly scheduled someone to be out. Two days later the techs arrived and gave me solid advice on what they recommended. Within a day, I received a detailed quote. Scheduling the work was so easy, the staff was amazing, Jamie was always available by phone and email with any questions. I'm so happy with the final result. The company came out to open the pool and gave such detail to how the system will work even with all my questions. Every aspect of this company is incredible and every staff member is amazing. I would recommend a million times over!
The staff that answered was amazing with my questions and they quickly scheduled someone to be out. Two days later the techs arrived and gave me solid advice on what they recommended. Within a day, I received a detailed quote. Scheduling the work was so easy, the staff was amazing, Jamie was always available by phone and email with any questions. I'm so happy with the final result. The company came out to open the pool and gave such detail to how the system will work even with all my questions. Every aspect of this company is incredible and every staff member is amazing. I would recommend a million times over!
Tony D.
Dec 09, 2020
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I use them mostly for service. Have been for more than 10 years. While they are not the least expensive on the block, you do get what you pay for. Jamie in service is always helpful and accommodating and the pool tech Rob is top notch. I highly recommend them for your pool needs.
Dave Reily
Nov 24, 2020
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Staff are friendly and the store is nice with alot of stock, however boy are the prices high! I purchased an o-ring for my pool without looking online first figuring the difference would not be that great in this day and age where these stores should try to stay competitive. Boy was I wrong! The o-ring online was from 6 to 8 dollars where in store was $28,l esson learned for me.
