Heritage Pools

Business Details

Custom Pool Design & Construction Experts in Powell

Heritage Pool Company has been serving East Tennessee for over 30 years, specializing in custom swimming pool design, construction, and maintenance. Our team of professionals brings more than a century of combined experience to every project, from small therapeutic hot tubs to large commercial water parks. We prioritize building lasting relationships with clients through transparent communication, personalized service, and a commitment to exceeding expectations. Our full-service approach handles every phase of construction, including outdoor kitchens, firepits, and cabanas, eliminating the need for multiple contractors.

As the oldest and most trusted pool company in East Tennessee, we work closely with custom home builders and developers to deliver quality installations on schedule. Our BIOGUARD-certified staff utilizes advanced water analysis technology to simplify pool maintenance. We focus on creating personalized outdoor oases that reflect each client's unique vision while maintaining the highest standards of craftsmanship and customer satisfaction.

Services

Custom Swimming Pools Spa Installation Outdoor Kitchens Firepits & Fireplaces Pool Maintenance Water Chemistry Analysis Cabana Construction Pergola Installation Pool Renovations Commercial Pools

Highlights and features

We offer 30+ years of specialized pool construction experience
Our full-service team handles complete outdoor oasis projects
We maintain exclusive partnerships with top East TN home builders
Our staff uses computerized water analysis for precise chemistry
We guarantee timely completion of all custom pool projects

Associations and certifications

BIOGUARD

Website

Update Listing

Services

Custom Swimming Pools

We design and build custom residential and commercial swimming pools tailored to your property and lifestyle. Our expert team handles every phase from excavation to final landscaping. With over 30 years of experience, we create durable, aesthetically pleasing pools that meet exact specifications while maintaining strict quality control throughout the construction process.

Spa Installation

Our spa installation service includes selecting and installing premium hot tubs that complement your existing outdoor space. We ensure proper placement, plumbing, and electrical connections while considering energy efficiency and long-term maintenance requirements. Our team works closely with clients to choose the perfect size and features for their relaxation needs.

Outdoor Kitchens

We construct complete outdoor kitchen spaces featuring durable countertops, weather-resistant appliances, and custom cabinetry. Our designs integrate seamlessly with existing pool areas to create functional entertainment spaces. Each project includes careful planning for utility connections and weather protection to ensure year-round usability.

Water Chemistry Analysis

Our BIOGUARD-certified technicians use computerized Accu-Scan technology for precise water testing and chemical balancing. This service prevents equipment damage and ensures safe swimming conditions. We provide detailed analysis reports and customized treatment recommendations to maintain optimal water quality throughout the swimming season.

Pool Renovations

We specialize in modernizing existing pools with updated features, surfaces, and equipment. Our renovation process includes structural assessment, design updates, and system upgrades to improve functionality and aesthetics. We help extend the lifespan of your investment while incorporating contemporary design trends and energy-efficient technologies.

Questions

What types of pool services do you offer?

We provide complete pool solutions including design, construction, maintenance, water chemistry analysis, and renovations for both residential and commercial properties.

Do you work with home builders and developers?

Yes, we maintain exclusive partnerships with top custom home builders and community developers across East Tennessee for integrated pool installations.

How experienced is your team?

Our professionals have over 100 years of combined experience in pool construction and maintenance, with the company serving East Tennessee for over 30 years.

What areas do you serve?

We primarily serve East Tennessee, including Knoxville and Powell, providing comprehensive pool services to both residential and commercial clients.

Do you offer water testing services?

Yes, we use BIOGUARD's Accu-Scan technology for computerized water analysis to ensure optimal chemical balance and water safety for your pool.

Reviews (6)

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Chris Carr

Apr 04, 2022 Report

I scheduled an appointment with heritage pools and took a day of vacation and "Charlie" sent a text that said he wasn't coming. I told him I had took a whole day of my vacation to meet him and he sends a text at the appointment time, don't even call like a decent professional should. Wouldn't answer my calls to see if he was gonna come later even. I'm just glad I'm not gonna be depending on these people with my 100grand

Craig Migawa

Aug 08, 2021 Report

Made Appointment for 10 am on 8-12-21. Called half hour before to confirm meeting location and lady who answered said "Sorry, he is somewhere else and can't make it" Said she could schedule to meet again 30 DAYS LATER! Are you kidding. Based on the reviews it looks like this was a good pool builder 5 years ago but recent reviews indicate TROUBLE.

Tamara L.

Jun 09, 2021 Report

Made an appointment to have pool opened. On day of appointment I called at 1:30 to get an estimate of when they would be here. I was told that they were busy and would get to me when they can. It is now 6:05pm and no one has shown up. I'm not understanding how they ever got good reviews! The lady on the phone sounded like she didn't even know she was answering a business phone and had no idea what was going on. Unfortunately they were recommended by another pool company because of the type of pool I have. I'll keep shopping around until I can find someone. May be next year before the pool is open!

Todd Brown

Dec 09, 2019 Report

I scheduled service to have Heritage check a leak on our pool filter. They tech showed up on the appointed day (Monday), but left. I called the office and they had the tech call me. He told me that he could not diagnose the leak in they rain, but would "keep me in his file" and come back. On Friday morning (after three beautiful days) I called the office to ask about the status. They told me "he is coming today" and apologized for me not receiving a call.

At 4:50 that evening I called again because he had not showed. They could not reach the tech on the phone, and could not tell me why he didn't show, or if/when he would. The woman at the office said "I don't blame you if you call someone else".

Tim Pops Pawpaw Angus

Dec 07, 2016 Report

We moved to Tn. In Nov. got a big 27,000 gal. Saltwater pool. We were told to deal with a certain Co. As they knew the pool and parts. Bad move. We let them open it, the guy that knew where everything was, never came, rushed thru, gave us no info. We just called Herritage, OMG! Like night and day! Jerry, the AWSOME service guy saw we needed new sand in filter, new salt system, was not pushy and super nice.

He's going to get us thru the summer, then we will have new system put In by them. Mind you, he just left today, wasn't sure when he could come back, just got off phone, he's coming back out TODAY! Said its going to be hot, know you got grandkids coming, I'll fix you right up. Wish we would have called here first. Now we can enjoy our great back yard. GOD BLESS Heritage Pools.

Cheryl Ferrill

Nov 03, 2016 Report

Charlie and his crew did a great job! They built a gorgeous pool and deck extension for us and the project exceeded our expectations. And the one stop shopping for the pool and deck addition was a plus. I would highly recommend them! They really came through for us!