Hansen's Pool & Spa

Business Details

44 Years

experience

Your Trusted Source for Pools & Spas in Kenosha

Hansen's Pool & Spa has been a trusted name in Kenosha, Wisconsin since 1982, specializing in premium pools, hot tubs, and comprehensive customer service. As a family-owned business, we prioritize personalized solutions, combining decades of industry expertise with a commitment to community values. Our team of certified professionals delivers tailored guidance for every project, from product selection to maintenance and repairs. We maintain strong partnerships with leading manufacturers to ensure quality craftsmanship while offering competitive pricing through our membership in the Millennium Buying Group.

Our dedication to customer satisfaction extends beyond the sale, with ongoing support for water chemistry, equipment maintenance, and seasonal pool services. Recognized nationally for excellence, we take pride in building lasting relationships with clients while supporting local initiatives that strengthen the Kenosha community.

Services

Inground Pools Above Ground Pools Hot Tubs Saunas Pool Liner Replacement Pool Openings Pool Closings Hot Tub Repair Hot Tub Moving Hot Tub Valet Service

Details

Year established: 1982

Highlights and features

We offer over 40 years of expertise in pools and spas with certified professionals.
Our team includes nationally recognized award-winning service technicians.
We provide a price match guarantee on all products against competitors.
As a local business, we prioritize Kenosha community needs and values.
Our family-owned operation ensures personalized service from purchase to installation.

What people say

Exceptional customer service Polite, professional, knowledgeable Quick to help Price match guarantee Efficient installation

Website

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Services

Inground Pools

Hansen's Pool & Spa offers premium inground pools designed to transform backyards into luxury retreats. Our expert team provides full installation, customization options, and maintenance support. Customers can choose from various designs and materials, with professional guidance available for DIY installations or complete professional service. We ensure precise fitting and long-lasting quality for every project.

Hot Tubs

We provide a wide selection of premium hot tubs from trusted brands like Hot Spring and Cal Spas. Our Wellness Product Advisors help customers choose the perfect model based on budget, size, and features. Installation, repair, and maintenance services ensure optimal performance, while our price match guarantee ensures competitive pricing on all units.

Saunas

Hansen's offers both infrared and traditional saunas from Tylo, featuring Scandinavian design and wellness benefits. Our advisors help select appropriate models for home use, with delivery and professional installation available. Products combine luxury features with practical functionality to meet individual relaxation needs.

Pool Liner Replacement

We handle complete inground and above-ground pool liner replacements, including material selection and professional installation. DIY customers receive expert guidance and quality replacement materials. Our technicians ensure proper fitting and durability, addressing wear, fading, or leaks to restore pool aesthetics and functionality.

Pool Closings

Professional pool closing services ensure winter protection for all pool types. Our process includes equipment winterization, water chemistry balancing, and secure cover installation. We schedule appointments through October, with priority given to customers who submit agreements and payments early for first-come availability.

People

Dave

Business Owner

Dave has been integral to Hansen's Pool & Spa since 1982, overseeing various business operations. Committed to quality and customer satisfaction, he ensures the company maintains its reputation for excellence in pools and spas while supporting community growth in Kenosha.

Margaret

Business Owner

Margaret plays a key role in Hansen's Pool & Spa operations, focusing on maintaining family business values since 1982. She works closely with staff to ensure consistent service quality and customer care, balancing day-to-day management with long-term strategic planning.

Paula

Business Owner

Paula contributes to Hansen's Pool & Spa operations across multiple business areas. With over four decades of experience, she helps maintain the company's commitment to quality products and personalized service while ensuring alignment with community-focused business practices.

Katherine

Business Owner

Katherine assists in managing Hansen's Pool & Spa operations, focusing on customer satisfaction and business development. She works with the team to maintain the company's reputation for excellence while ensuring continued support for Kenosha community initiatives.

Brandon Davis

Service Manager

Brandon Davis leads the service department at Hansen's Pool & Spa, coordinating installation and repair services. With extensive industry knowledge, he ensures timely responses to service requests while maintaining high standards for technical expertise and customer communication.

Questions

What financing options are available for pool and spa purchases?

We offer financing through the Crystal Clear Club rewards program and partner lenders. Contact our team for details on payment plans and approval requirements.

Do you provide price matching for pool and spa products?

Yes, our Apples to Apples Guarantee matches competitor prices on identical products. Bring proof of pricing to our Kenosha location for verification.

What areas do you serve for installations and repairs?

We primarily serve Kenosha, WI and surrounding communities within a reasonable service radius for all pool, spa, and sauna projects.

How does the pool closing process work?

Submit our online form with payment and agreement to schedule. Our team handles winterization, equipment protection, and cover installation during October appointments.

Can you repair existing hot tubs from other retailers?

Yes, our service department diagnoses and repairs all major hot tub brands, including equipment replacements and water chemistry consultations.

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Reviews (5)

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Jim Jermain

Jun 15, 2022 Report

Prior to the sale, I was very impressed with Hansen Pool. Carly was very knowledgeable and I think I received a fair price on my pool. It was a few thousand more than what I would have paid online, but I felt dealing with a local company was worth the extra cost. I am now questioning my decision. After spending over $20k, my pool was missing several parts. I receive a one page diagram showing the layout (second page was not provided).

Absolutely no instructions on how to assemble the pool. The one diagram did have a parts list, but it did not match what I received. I've asked for help from Hansen and felt like I am really bothering them. I've had to contact the manufacturer directly with some success. I probably should have saved the money and bought online.

Rick Quesenberry

May 23, 2022 Report

Glad to be able to tell you how great your team is. I love the layout of your show room and how fast your sales people are there to help. The people behind the counter were very helpful even for something trivial. It didn't hurt to have a sample off the grill Hat's off to the management on a job well done.

Karla Kush

May 22, 2022 Report

Poor customer service. Outrageous prices. Most times going in there is some problem and today not much different. Went in to simply buy a replacement liner for a pool that I bought from them. Was told when a called, that the liner was in stock. When I got there, was told by the girl at the counter that she could not see the liner inventory but would have to wait for a salesperson to assist me. Likely, they want to upsell. Anyway, I was given the opportunity to wait an undisclosed amount of time or come back. Extremely poor customer service for just wanting to buy a replacement liner, that would be about $700! I'll get this liner, because there aren't many out there, but will NOT be coming back here.

Katie Marie

May 08, 2022 Report

Talk about customer service! They went ABOVE and BEYOND for me! I was 39 weeks pregnant and needed my pump warrantied out. There was no way I could lift it on my own to bring it into the store. They sent a guy over and had me up and running again in no time! I am so happy I choose them for my pool needs! I would highly suggest them to everyone I know!

Tom

May 05, 2022 Report

We utilized every piece of Hansen's experience. We reviewed and researched on their website. Then we chatted with reps through their website. Then we went in and worked with a sales rep. And we financed through Hansens. And worked with their delivery team including rescheduling when our timeline had to change. It all went fluidly and we're so happy with our entire experience.