Microsoft Windows NT & XP, Word, Excel, Access, Lotus Notes, FDR Eclipse Systems, SiteLink Property Software Manager
Dec 2007 – March 2012 Community Pool Management, 6335 Camp Bullis Rd., San Antonio, TX 78257
Pool Technician Supervisor Suite 16
I managed the servicing and repair of over 40 subdivisions’ swimming pools, baby pools, hot tubs, fountains and water features. I was one of three teams covering all of San Antonio and surrounding areas consisting of over 130 community properties. We provided full service for water clarity, chemistry, maintenance, flow meters, gauges, automatic chlorine and acid feeders, the servicing of various filters and plumbing to include repair or servicing of motors. I was also in charge of maintaining accurate pool technician hours and maintenance records and administrative practices. Duties also included interaction with hundreds of homeowners and attending HOA meetings. I ordered and maintained an orderly budget of supplies and equipment, including recycling and parting cleaning equipment.
May 2003 – Dec 2008 AAA Alliance, 6335 Camp Bullis Rd., San Antonio, TX 78257
Property Manager Suite 19
I managed a 58,000SqFt retail office and private storage facility reporting directly to the ownership. I leased 42 office suites to small businesses, handling the marketing and communicating of lease requirements and regulations to a diverse business clientele, managing the business needs of tenants and in the prevention of any liability for AAA Alliance. I additionally was tasked with the leasing of over 200 private, recreational, boat and vehicle storage units to the businesses and the general public. I increased sales and monthly income at an average of 32.5% annually since 2003 resulting in gross profit gain averaging over $66,000.00 annually since 2003. I handled all cash management, weekly and monthly report management, on site marketing and advertising. I processed all leasing contracts, invoicing, accounts receivables and collections. I was also responsible for initiating evictions and foreclosures; following through to auction or move-out. Sales, customer service and customer satisfaction relating to tenant retention were primary goals. I also managed the property maintenance and ordering of equipment, supplies and a cost-effective inventory, supervising the hiring of vendors and overseeing maintenance projects.
May 2002 – May 2003 J P Morgan Chase, 3700 Wiseman Blvd., San Antonio, TX 78251
Correspondence and Research Analyst
Responsible for charge-backs for credit card portfolio under Visa®, MasterCard®, and Federal Regulation Z directives. I researched, investigated and resolved cardholder disputes with merchants, processing charge-backs to merchants, rebilling the cardholders or utilizing write-off matrices. I also adjusted cardholder accounts with finance charges and related adjustments. My responsibilities required written correspondence and verbal communication with customers and merchants. I worked with complex customer account maintenance systems. Provided the best customer service possible. I was a member of the morale committee and a computer based training participant.
U.S. Marine Corps, Personnel Clerk: process transfers, promotions, discharges, personal leave, service record book maintenance and related personnel duties. Non-Commissioned Officer leadership responsibilities, physical and combat readiness duties. (Honorable Discharge)
Spartanburg County and surrounding areas
Name & Surname
City & State
146 Fairview Oaks Dr.