Pool GUYZ

I used this company to install my pool and let's say communication is not their best suit. I spend 5 different days staying at home waiting for someone who never showed up. I have been told multiple times people would call me back however they never would. Now I have an on going pool leak that they will not fix and a leak at the motor. I have called about this multiple times and not they have stopped answering my phone calls. I know they are ignoring my calls because when I call from a different number they pick right on up. Stay away and do not use these guys.

Next on my list was The Pool Guys. They were very nice, but could not grasp what I needed in a pool. Later I realized they have pre-standardized plastic pools that come in 4-5 different shapes. I don't want a cookie cutter Kidney shaped pool, or a round one, or an above ground pool. Every pool place tries to tell me that what I'm asking for is impossible.

But how can it be impossible if I haven't finished explaining what I want? I WILL NOT ACCEPT THAT! If they can build pools on fake islands in Dubai, by God they can build one on solid land in Virginia. These guys are perfect, if you want a plastic, in ground pool. It just wasn't for me.

Terrible company, I spent over $100,000k with The Pool Guyz and now I have to take them to court just to get a issue fix with my spa. My spa floated out of the ground when they first put installed it. 15 months later it has come out of the ground again. This morning Codi from the pool Guyz send me a text message asking for $10,000.00 to fix the issue they never fixed in the first place.

The first time it came out of the ground, the pool guys didn't even come back to fix it, they sent the paver contractor to fix it and it wasn't done correctly. It will clearly cost them more in the long run because they will have to pay for everything, spa repairs, hardscape repairs, and lawyer fee.

We used The Pool Guyz and had our pool installed a year ago. The pool is great but the concrete job was and is completely horrible. The company that the pool guyz contract out to did a horrible job. There is cracking and peeling all around the pool. This has been like this since one month after the pool was installed (October, 2019). My husband has been contacting the concrete company/guy who did the install, Eddie. Eddie just gives excuse after excuse and says he will come out to fix it and never shows up.

He eventually ghosted my husband and didn't reply to any of my husbands texts or calls for 8 months. When he finally texted back to say he was going to fix it, he said him and his son got Covid (June, 2020). So, ok.we wait another month. He eventually comes out bc my toddler daughter has gotten injured multiple times tripping on this shoddy concrete.

He says "Because you've been so nice, I'll fix it for you". Been so nice? He should've fixed the crappy job they/he did back in October. He takes a look and says he was trying a new technique and shouldn't have done that and he will "definitely" fix it next week. (July 22,2020). Eddie texts again and says "hey we don't have enough money to fix your concrete, we have to finish another job and we will definitely have it done by next Friday (July 29,2020). It's August 8th now.

My husband texted again and was ghosted. We very upset and Pool guys never answers their phone. They only answer if you email them that you are interested in a pool, but after that.you're on your own and out $50k+. I regret going with this company. It's only brought stress to our lives.

Not worth the $56,000 I paid for it. The pool is nice as well as the hot tub surround, but that's it. (Photos attached). There is cement over most of the coping pavers. Some of the pavers are uneven or have a gap in them. The concrete decking is bad, you can see the brush marks going from horizontal to vertical all over the decking. They glued the pavers down and there is glue stuck to the inside of the pool (picture).

They also put a chipped paver on instead of a smooth one. We also ordered a hot tub from them and had them put a stone surround around the hot tub and steps. The stone surround looks great, but the concrete slab looks like a hack job. The concrete they laid for the hot tub to sit on was uneven. So they had to saw off the sides to make it even. It looks horrible (picture).

They needed to add some concrete in the front to fit the stairs. The concrete is two different colors, and has no smooth finish at all. The top step to the hot tub is not bullnose like the bottom step. I do not think the Pool Guyz take very much pride in their work. I'm surprised there are not more negative reviews on here.

Cody and Arnold have provided excellent service. They truly care. Great company. fair and honest. Did a great job installing. They back their product up with wonderful prompt service. Warranty is honored. Would definitely do business with them again. - happy pool owner.

We are in the process of having a pool installed by this company. We found everyone we worked with to be very professional. We dealt mostly with Danny and found him to be polite, efficient, and very knowledgeable about the entire project. If you are ready to install a pool, we may recommend this company, after all is complete. I am updating my review, and hope to update again.

The install went great, and except for the charge of using the crane that was never used and not refunded, the install went well. They did say the crane cost was applied to the machine that was already here and used for the digging. (Not stated in the contract) Now, waiting on the project to be finished. Not receiving any calls or updates as to what is going on.

All communication has been on my part. Hoping this improves. I will follow up with an update later. I am updating my review, as I promised. A big shout out to Cody. He was very receptive and extremely helpful with all the above issues. He guided us through the remainder of the install. He did get us a refund of the money allocated for a crane that was never used.

He communicated with us keeping us informed on the remainder of the install. It speaks highly of a business that takes feedback and uses it to improve their services. I saw an 100% improvement on communication, which is so important for a layperson, like myself, who knows knowing about the installation of a pool. Would I use them again.definitely!

We are so happy with our new fiberglass pool, it's so beautiful, and is now an oasis for my husband and I in our own back yard, from the time we met Cody who was there for us every step of the way to all of the guys who installed our pool my family would like to thank all of you, Cody, Eddie, Joe, and Arnold, you all went above and beyond, we definitely recommend "The Pool Guyz" if you are looking to have a pool installed, we have lot's of pictures, I will post some as soon as I can figure out how, LOL!https://scontent.forf1-2.fna.fbcdn.net/v/t1.0-9/57839964_10214389689802613_1291438718208442368_n.jpg?_nc_cat=110&_nc_eui2=AeGjX_oRfmh7mX9DGb8jsVViWvjr1MH5y5Fdh39ORbs1yYmR5BYh8P8OWiejIdk7Inl6SHifFvrWwTDxnLgStDLuoACvU7RWCTnWeFiol3yg8Q&_nc_ht=scontent.forf1-2.fna&oh=f1a5e995272dd0626a5413a71ab06818&oe=5D40383C

We had never considered a fiberglass pool, but after discussions with a number of liner pool owners, we decided this was the best option for us. The selection of the pool type and color was extremely helpful as well as the paver options. We were fortunate in that our house and yard was a 100% renovation so there was no chance of damage being done, in fact they improved our situation by bringing in loads of dirt for our future driveway. After the pool was finished we scheduled our landscaping and fence and now we could not be more pleased.

OMG, I called this place to ask a simple questions and they were so rude they just said NO and hang up. did not give me a chance to ask my next questions. Poor customer services, will never recommend this company.

If youre looking to install a pool you need to give The Pool Guyz a call. They gave me a great price and Danny and his crew gave me my dream pool. They were very professional and explained everything to me step by step. Definitely would reccomend to anyone.

I chose a small pool builder who came highly reccommended from neighbors over the Pool Guyz because I falsely believed I would get better service dealing with an owner who does the work himself. Boy, was I wrong. The other licensed small pool builder who had been in business for over 20 years lost his partner and abandoned the job leaving me and many other customers last summer with unfinished pools and not enough funds remaining in the contract to finish. Luckily I scrambled enough money for the Pool Guyz to complete the job.

The manufacturer of my fiberglass pool made an exception to honor the warranty if the Pool Guyz completed the work because of their sterling reputation. (The Pool Guyz normally don't install my brand). The Pool Guyz accomplished more in a day than the other builder took months to do. They discovered a host of things the other builder had done incorrectly.

The owner took the extra time to take care of me. I received more personal attention from him than I ever had from the smaller company. I cannot stress enough how important it is to hire an established pool builder that you know won't take your money and run. The Pool Guyz do such an amazing job at a reasonable cost that I would never consider using anyone else to install a fiberglass pool. I simply can't say enough good things about them.

They did a great job. Always showed up on time, no hidden charges and the pool looks and runs great!

Excellent company, lives up to its fantastic reputation! First time buying an in-ground pool of any type, and Ric and the staff at The Pool Guyz could not have made it any easier. From initial sales call and follow-up, through selection of the pool model, scheduling of install, the (marvelously) efficient install process, and superb follow-up, pool training and support, these guys were simply fantastic. Fiberglass is definitely the way to go if you want to make the process smooth, easy, and quick, and The Pool Guyz are the ones you want for a smooth and enjoyable experience.

I would have to say the install of pool was great Daniel and Josh did an "OUTSTANDING" job and was very informative about the whole process. Again, I would like to say "thanks" you guys ROCK! I only put three stars not because of the installation but due to the communication between your sales representative and myself. I was very clear what I wanted and what I was willing to pay and if there was issues we would have downsized pool to accommodate.

And I feel like I was told just what I wanted to hear to get in the door. And when It came to install you persisted that you stated things couldn't happen because of cost restraints when you never mentioned this to me. Sometimes arrogance can get in the way of a positive customer experience. I know my pool may not make it on your top 20, but remember countries are built on the backs of the working people like myself, and we should be treated with the same respect as one of your more important contract that you were so willing to point out you had.

After buying our house last year, we decided that we wanted to explore having a pool installed. We hadn't made up our minds regarding the type (vinyl liner, concrete, fiberglass, etc), so we met with several builders to discuss the pros and cons of each and eventually decided on The Pool Guyz and a fiberglass pool by Viking. From the beginning, we were made aware of the best and worst case scenarios.

You never know what you're going to find when the digging starts and our house is 114 years old, so that's a lot of time for things to end up buried in the yard. We also knew that being only a couple of blocks off the Elizabeth River, ground water could be an issue, but we were confident that Pool Guyz could handle whatever situation arose.

Sure enough, after only a few feet into the excavation, ground water literally began pouring from the walls of the hole. They reacted quickly and began dealing with the issue and had it under control quickly. Within a few weeks, our pool was in the ground, electrical done, concrete poured and our pool sparkling clean. They made sure the site was cleaned up after the construction process was done and performed a very good grade on the portions of the yard that were impacted by the work so that we could start getting the grass to grow back.

We couldn't be happier with the end result and are still adjusting to the fact that a mini vacation is just outside our back door to enjoy any time we want. I would absolutely recommend The Pool Guyz. They have an A+ rating with the BBB and were excellent partners throughout the process.