Mc Carthy Pools

Critical: Professionalism Girl at desk does not know anything about pools not help full at all. Not professional if you work as retail you help who ever comes in and try to get them what they need not say don't have that which all pools have the part I was looking for above ground in ground works on any pool.

Went for water testing. Quick and easy. Great staff. Browsed their products. Will go again. Recommend for pool water testing and pool products.

We just moved into a house with a pool and tried using McCarthy to make sure it was in good working order. They are impossible to connect with and do not return calls. Someone came out to look at the equipment and said it was loud but fine (it died two days later) and over chlorinated the pool. Calls to their service department to get a new motor and get it repaired have been unanswered since last week.

Finally called a different company recommended by a neighbor and was called back in 15 minutes and someone is coming to check things out later today. Horrible business, will not recommend to anyone.

McCarthy is a great pool company, they installed my pool and were very organized, fast and nice employees. Pool is great thanks!

FIVE STAR SERVICE! Unsurpassed personalized service. Tim & Bill Wilson Rule in the service dept. Im not just talking about pool service. If you are looking for a company to look out for you. Year after year. Look no further. Our pool was installed by McCarthy pools in 1960. It was my dads pleasure. Growing up in Boston as a city boy. He enjoyed taking care of his yard. pool included.

We lost my dad at the end of july. The compassion. Sense of urgency. The true care of the family as well as the pool. Is a professionalism that barely exists now. COVID19 should be a reason to buy a pool. Stay home. Enjoy your family. This pool got more use and more appreciation this year than any. McCarthy Pools made my life not only easier during a really tough time.

But Tim the MASTER in service dept. Is THE ideal representation you could ever want for your company. Ideal employee. I can not say enough thanks. Today. We closed our pool. Without my dad with us. thank you for helping this house SIXTY YEARS. Tim. You rule

I attempted to reach out to this company since they installed the pool at my new home for the previous owners. After speaking to a rep yesterday I was told I would get a call back from a rep in the next day or so to review my options for a new liner. I was contacted by a representative this morning and was told they are not taking on any new customers.

When I inquired as to when they might be, I was told NEVER. I then asked if they are closing or something and was told "They have enough customers now and are not looking to add any more". First. this would have been good info yesterday. Second. what kind of business model and long term customer service is that. save yourself some time and aggravation and don't bother calling I guess.

After a recent storm, we suffered damage to our pool cover and liner. We tried to work with McCarthy to get quotes on those items. We had questions about quotes and moving forward, and could not get anyone to return a call - they wanted to do all the business via email. We told them we needed a call for them to get our business, and sure enough we finally got a call from Patrick.

And Patrick quickly told us he didn't appreciate our email, that he had plenty of work through next year and that this was going to be a short call. And he was right, we hung up on him. Turns out Central Pools, Crystal Pool and Spa and others were less expensive and more responsive. We'll never recommend McCarthy. We had heard through friends that they were difficult to deal with, and they were right. Take your business elsewhere

McCarthy came to us highly recommended by two families we know. I don't think I've had a better customer service experience. Patrick at McCarthy was fantastic to work with - as was his team. A pool installation is a huge project and we went into it eyes wide open expecting there to be some issues along the way. There were hardly any and when things did arise, the service was exceptional. They were responsive and often times were out within hours to help us out. I recommend them with no reservations.

We worship the SERVICE DEPARTMENT at mccarthy pools. They have exemplified the meaning of customer service. Once again they provided us with above and beyond personalized attention. They refused to be discouraged by our green pool and assured us with hope and faith that all would be well. They came to our home EVERYDAY for a week until the pool was again crystal clear. Everyday with a smile. You saved the family reunion. We love you. Shannon Scott Dooling and family!

Store hasn't been a problem (earns them two stars instead of one), Service department is either highly inconsistent or has just gotten awful. A few years ago they were very responsive and helpful, this year, not so much. I had a repair done to the pool, they didn't bother to call ahead of time or communicate at all what they needed ready for the repair.

They went into my garage and used one of my shovels (which they left in a bush!) They didn't bother to put a tarp under the pile of muddy rocks they pulled out of the hole (completely messing up my landscaping). They drained off a few inches of water from my pool without hooking up a hose (so it dumped it right next to my house and washed away some landscape rocks).

They then "got rid" of some (the rest stayed where they threw it initially) of their debris by dumping it behind a bush inside my yard (no, they didn't ask where to put it, yes, they had opportunity to ask someone). Afterwards when I talked to them about it (and emailed them pictures, which they didn't seem to find any problem with), the person on the phone said "they would have to talk to the manager" and would call back (tomorrow nominally, ha!), no, they never called.

When I emailed asking if they were ever going to call, the response was "If you are not happy with the clean up after we performed our work then don't pay the rest of the bill." They lost a customer, and got a negative review, because they didn't bother to communicate, or apologize. And then they sent the bill again! On the plus side, the repair did appear to work.

Spoke with them at a home show regarding replacing our concrete deck. Not the friendliest folks but working a trade show may have put them in a mood. Called afterwards to discuss details and get an estimate. No response. Called again, no response. No need for me to chase someone to give them money. Worthless.

We have used McCarthy pools since the 1970's. Our pool was installed by McCarthy and serviced all these years. Service department is excellent, phone calls are answered, they deliver pools supplies, have a web site that is user friendly for pool openings and closings, and are reliable.

If anyone is looking for the Best swimming pool company, look no further. McCarthy put our pool in 1 year ago. We couldn't have been more pleased in every step of the way. From our initial meeting to each crew that that came in to do their part of the process, the staff was incredible to deal with. Every step of the way was explained and performed perfectly with our plans. And the end product is first class. Having been in business all my life, this is the kind of company and customer service that all companies should strive to achieve.

We could not have picked a better pool company! Dealing with Tom and everyone at McCarthy was the best experience we could ask for. I'm actually sad it's done and I'm not working with them any longer. However I know if in the future something is needed, they will be happy to assist.

We have used MCarthy pools for about 30 years. This company has been in business longer than that. It is successful because it is run with integrity and honesty. Pools can be wonderful and bring great joy to the household members. They can also be frustrating and overwhelming when they need repair or extra care, which is usually a small fraction of the time.

We have experienced both ranges of emotions (of course because we have owed a pool in New England for over 30 years)! MCarthy Pools has always been there for us. That are very responsive and they will do right by you. Thanks to Tony for recently treating us as valued customers and helping solve a needed repair in a very small amount of time. I highly recommend this pool company. I hope they stay in business forever!

I agreed with what others have said. As far as my expirience. They have a damn good "Closer" a real YES man very "friendly" once you pay you get rude arrogant sevice people who do not do what they say they will. They charge substantially more than other people to open and close your pool and they have these kids that don't seem to know what they are doing.

Most recently something that was supposed to be sent a month and a half ago ( I had said please help me make my life easier I had a lot of stuff going on and really just needed some help me) they assured me they would send it. I realize over a month later they never sent it! I called and let them know how upsetting it is to have someone tell me they will do something and then not follow through.

So they made it up to me by CHARGING me for shipping! That's the kind of customer service you get. They make a mistake and do not do anything to try to make it right they could have said hey "our bad we won't charge you for shipping. ". Nope They installed our pool and we pay nearly $1,000 dollars a year for opening and it closing means nothing to them! Done! No more, I would use anyone but them for service.

Very rude and unprofessional. Scheduled to pick up pool cover Friday or Saturday. They were a NO show. Called first thing Monday morning. No apology or explaination for the NO show. He said he would ensure someone came today Monday. Again a NO show. Tonight they said they could come next Monday and that they made a mistake. What a joke this place is. They have lost our business.

McCarthy Pools simply stated, executed above and beyond my expectations and I expect allot. Last June, my wife and I started shopping around for in ground pool installers. We did our homework by inviting the usual suspects to our home to view the landscape and provide quotes. We checked with a multitude of pool owners in our town and surrounding towns to collect feedback form their experiences.

In the end it came down to two companies and McCarthy was the more expensive but not by much. Based on feedback and the small cost difference we decided to go with McCarthy and I can honestly say it was well worth it and here's why. - From day one, we ran issues with sever ledge. McCarthy spent multiple days probing different portions of the property to identify the optimal location to locate the pool To minimize my ledge removal costs.

They prioritized their customer and reputation over profit. - When I did need to eventually bring in another company to remove ledge, they coordinated the efforts and managed the actual work with their company reps on-site. By doing so they minimized the time to remove the ledge and ultimately my out of pocket costs. - The pool installation was seamless and matched my exact expectations to a T.

Part of this was because of my own determination to be on-site for every waking moment of the install but to go along with that because the foreman ASKED me for my preferences after explaining all options. - After a year of use that McCarthy still answers every question I have with a sense of urgency and attention to detail. We most recently installed the decking and McCarthy opened and preped the pool in April (in new england mind you) so they would not gate the decking install.

They pointed us to a company who did superb work and during the decking install the company installing the concrete asked me for the couplings to mount the later which I did not have. I called McCarthy and one of their reps drove about 20 minutes to meet me half way so I could get them installed in the setting concrete. - Last I will comment on the sales guy.

This guy gave me his cell phone number for which I can honestly say I felt bad when he did because I knew he'd be getting a few thousand phone calls from me during this year and a half venture. When I say that he either answered or returned everyone of my calls same day. I mean it literally. The cost of a pool is high, I will not suger coat that. However if your ready to move forward and want to get the best value for your money. McCarthy will not let you down.

Wanted new pump installed. Gave us a great price. Agreed to have it installed when they showed up. Worker came and informed me he was only there to look at it. Said they would contact me later in the day to provide an estimate. 5 days later and still nothing. We even tried calling them twice during the past 5 days. I would not recommend.

We inherited our salt water pool when we bought our house, and were recommended to use Mc Carthy Pools for opening and closing. So McCarthy came and opened the pool, and we told them we were new, and would like them to tell us do's and don't for proper maintenance. So far so good. Then they came for closing. The technicians were nice. But, when we opened the pool next summer, there was major winter damage. MAJOR.

The entire lining was gone. The water had leaked and emptied out of the pool and it was beyond repair. McCarthy, of course, could not be bothered. Not only they completely refused to take any responsibility whatsoever, what was worse was that they handed us a bill for fixing it that was almost double of what others were asking, that too for an inferior product, and were arrogant and rude when we requested a price match.

That was two years ago. We went to Central Pools and they were super nice and at 60% of the price, they did a spectacular job and even closed the pool for free. Why am I writing now? Well, I called McCarthy Pools two days ago by mistake - mixed up the number with Central Pools - and left a voicemail requesting a Pool opening. And I got a call from some guy who was offensive and rude, and told us they would not open the pool for us, because they had 'too much trouble'.

Too much trouble? REALLY? Our pool is ruined AFTER you close it (do not even try to find the reason behind the extensive damage), don't take responsibility, show no empathy, extend no help, want to charge an exorbitant sum to fix it, and sulk when we take our business to someone else, and make rude phone calls refusing service two years later and YOU had trouble?

You sir, will never ever have our business again. We would rather learn to open and close our pool on our own than have you service it. McCarthy is a rip off, rude, and offensive. Crappiest service ever.

I recently moved into a new home and it has an in-ground pool. This is my first experience with a pool so I called a number of places for quotes to open my pool. Mccarthy had a reasonable quote, but more important the guy on the phone was a lot nicer then the other pool places I called. When the guys came out to open my pool they were extremely nice.

They walked me through all the steps to opening and maintaing a pool and happily answered my many questions. What I like most about these guys was they didn't try to up sell me on products. I told them many times I was new to the pool thing and asked what I would need to purchase. Some of the other pool places made it seem like I was going to need to be giving the pool constant attention and continuing to add chemicals.

One of the guys on there staff shook his head and told me not to believe any of that. Basically keep it clean, add chlorine tablets when necessary and bring them a water sample every 2 weeks. Other than that, he said enjoy. I would recommend this company to anyone looking for an honest crew with fair pricing.

Called them three weeks ago for a service on pool, was promised that "we'll be out some day in the next two weeks" - not a problem for us at the time. Two weeks came and went - no service. Called again and was told that "we need to send you an estimate first", look for it in the mail. I replied that I did not need an estimate. I was told "We have to send an estimate".

So I gave them my fax number and my postal address - and waited another week. No reply. I called again today and was told that "We need to send you an estimate". I (again) said, "No, I do not want an estimate, Please just fix the pool." The guy at McCarthy said that he knows how I feel? So I said, "If you MUST send an estimate, can you please tell me if it will be by fax or mail?" - and the reply was "Oh, you'll know when you get it". Worst service department I've encountered in many, many years. For the record, I am a service manager in another industry. No one should have to put up with this low level of service.

Went back again twice and both times I was helped by friendly knowledgeable staff. I got what I needed right a way and was told what to do in plain good old fashion understandable make sense directions! No fuss. Our pool is looking good. Phew!

McCarthy Pools closed my pool last fall. This spring, when I looked at my pool, there was some minor winter damage. McCarthy was there the next day to get me back up and running. And, this was at their busiest time of the year. Take your business to these people with great confidence.