It is our goal to provide you with the information you need to aid in your decision making process. A swimming pool is a major investment and we want you to be informed as well as confident in what we have to offer. With over four decades of experience in the Austin and surrounding area we have a proven track record for dedicated customer service, honesty and quality craftsmanship.All of our water features are custom designed to meet our client's individual needs and creative desires. No longer are we simply building basic swimming pools but rather creating elaborate water features that harmonize the home, the landscaping and the surrounding environment all to provide a backyard oasis for personal pleasure.
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Services
You will work one-on-one with our expert pool designer. Our designer will learn about your vision, your backyard space, your budget, and your timeline. Then we will create a unique plan to make your dream a reality. Retired President and Owner of Johnson Custom Pools, Tom Johnson (pool builder in Austin), had been building custom designed swimming pools in the Austin area for over 50 years.
Johnson Custom Pools has been taking specialized care of swimming pools in the Austin area for over two decades. We are locally owned and operated and we service both commercial & residential pools. JCP offers a variety of services for swimming pools, spas, fountains and water features including regular maintenance as well as inspections, repairs, and renovations. Our service techs are carefully screened and highly trained to ensure that you continue to receive the best service that we have to offer.
We are a family-owned and operated company that is dedicated to providing outstanding service during the entire building process and beyond. All of our swimming pools are custom designed which means that we take the time to understand how your swimming pool will compliment your yard and your lifestyle.
We can install, repair, update or replace pool cleaners, in-floor cleaning systems, filters, motors, lights, heaters, salt chlorination systems, automated remote control systems and more. Any repair work can be costly so let one of our experienced service techs look at your equipment and review your options with you.
Reviews (4)
Josh Beach
Apr 27, 2022
Zero stars. Stay away from this company. They built our pool about five years ago, and it was dragged out by months because of poor staffing/sub-contracting and poor prioritizing of multiple jobs. They had horrible communication, almost never giving us updates on when people would or would not come. Now, four years later, our hot tub is broke. They came out last year to supposedly "fix" it but it broke again this year.
I called to have them fix it again and no one showed up for the appointment to look at the problem. I emailed them several days later and apparently their staff just let themselves into our backyard without telling us to diagnose the problem. We had them order a part and schedule us to fix it in two weeks. No one came to the appointment (again). No one bothered to notify us that the appointment would be missed or to reschedule.
I had to email them about 4 days later to see what happened. Then they reschedule us again for a week later. Again, nobody shows up and no communication. My wife and I took turns to wait at home both days. Nobody came. I emailed them about 5 days later to complain and say I would never use their company again. And a note on their "communication:" No greetings in emails, no names or company info or phone numbers at the bottom, you don't know who you are talking to, and no complete sentences or professional formatting. This company simply does not care about customers or communicating with customers in a professional way.
I called to have them fix it again and no one showed up for the appointment to look at the problem. I emailed them several days later and apparently their staff just let themselves into our backyard without telling us to diagnose the problem. We had them order a part and schedule us to fix it in two weeks. No one came to the appointment (again). No one bothered to notify us that the appointment would be missed or to reschedule.
I had to email them about 4 days later to see what happened. Then they reschedule us again for a week later. Again, nobody shows up and no communication. My wife and I took turns to wait at home both days. Nobody came. I emailed them about 5 days later to complain and say I would never use their company again. And a note on their "communication:" No greetings in emails, no names or company info or phone numbers at the bottom, you don't know who you are talking to, and no complete sentences or professional formatting. This company simply does not care about customers or communicating with customers in a professional way.
Juan Bustillos
Jan 19, 2021
Abnormal Gaming
Dec 30, 2018
4 reviews on here are from employees who still work there. I used to work here the owner is a good person and works really hard to satisfy customers. On the other hand several employees and management there need to learn how to speak to others. I believe getting service from them would be great but don't look for a job here.
Placid Scene Pool Design
Dec 27, 2017
