Horizon Pool Supply

Very helpful staff, never waited more than a minute to get helped

I purchased two skimmer lids from their website because it says the item is 7-1/4" wide. Perfect- I measured my existing lids and they measure 7-1/4" wide. What arrived were two lids measuring 7-1/2" wide, they obviously are too big to fit. This company won't send me a return label to pickup the items and give me a full refund even though their website is inaccurate.

The CS person said that the measurement is from the bottom of the lid, not the top which fits into the hole in the pool decking. How is a normal person supposed to know that? It doesn't say this on their website and that doesn't seem like common knowledge that the everyday consumer would happen to know. They want me to pay to ship these lids back as if I was somehow, magically supposed to know this secret information that someone in the pool industry would know.

It doesn't even make sense - it isn't a solid, open measurement - there are plastic pieces shooting side to side so it couldn't sit over piping anyway. Why wouldn't you have multiple measurements listed on your product page? And how is it my fault that you have no additional information on your website? My order was only $40 - just refund me so I can move on.

Great customer service. Mike Volkers is an awesome representative for the company. Al in scheduling is very accommodating. Natasha, Alex, and Justin were an awesome team to help with my pool maintenance needs. Thank you!

I can not even begin to say enough wonderful things about Horizon Pool Supply. Each and every time we have had an interaction with their staff they have been friendly, helpful and professional. From Pool Consultants, Delivery Staff, and Office Staff we at the City of Owatonna have been provided top notch service every step of the way. Horizon Pool Is not just in the Aquatics world to sell pool equipment or chemical, but also to help you solve any Aquatic problems you might be having at your facility. Our Facilities work with both Jeff Kopp and Mike Volkers as our Consultants and would highly recommend reaching out to either of them for your pool needs!

Horizon Pool Supply is the best pool company in the Twin Cities. For years they have helped me in my job as CPO of an HOA pool. The employees are polite, professional, responsive and comforting in times of crisis.

Placed an order this month. Account was charged and confirmatory email received told should ship after 1-2 days and would be notified if any delays. No additional communication. Sent email after a week with no reply. called 9 days after order placed and told they "can't locate the product" (even though said in stock on website when ordered). Told "website not accurate." Told I could get different product with cord length I don't require but they were not able to reduce price when asked even though lack of any updates and I had to track them down. I asked for full refund. Terrible and rude customer service. Zero stars

Excellent resource for commercial pools and commercial pool supplies, if you need a hard to find commercial pool item, they are the people to call.

Great Company! We had the pleasure of working with Jordan Pinney this past season, and we had one of the best experiences we have ever had with a contractor. He was very knowledgeable and professional. He showed us many different areas that we could improve and the best way to accomplish the tasks. I would recommend this company to anyone who asks. Thank you Jordan and Horizon Pool Supply for a great experience. We will be back!