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Hines Pool & Spa Hines Pool & Spa offers pool chemical delivery services for pool owners and businesses throughout the greater Austin area. We take pride in our pool chemistry knowledge, and use that knowledge to help our customers keep their pool in peak condition. After more than 30 years of serving the Greater Austin area, Hines Pool & Spa has built a reputation unsurpassed for customer care and satisfaction.

Whether you're looking for something high-tech and exotic, or something more simple and budget-friendly, we've got the designers and craftsmen with the expertise to make it happen as efficiently and effectively as possible.
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Hines Pool & Spa began in 1986 with just one account, a single vehicle and the firm belief that focusing on customer service matters more than anything in building a successful business. From the beginning, our team has focused on doing what is right for our customers and understands that focus is a core tenet of our company.
Since 1986, cleaning pools has been a primary focus for Hines. Our cleaning department has gone through many changes since the early days. For example, we upgraded our fleet with GPS-tracked trucks and vans. This provides our cleaners with a mobile warehouse so they have what they need to take care of your pool.
The basic concept of how pool and spa equipment work has changed little since 1986 when Andy started Hines Pool & Spa. However, equipment manufacturers have and continue to advance their products as well as incorporate technology, leading to improvements in efficiency, effectiveness, and safety. Our technicians work on all brands and types of equipment, they regularly participate in continuing education courses and recertifications from industry associations such as The Pool and Hot Tub Alliance.They also receive training directly from the manufacturers, to ensure we have the latest training and knowledge on current and new products.
After more than 30 years of serving the Greater Austin area, Hines Pool & Spa has built a reputation unsurpassed for customer care and satisfaction. Our company culture is to serve our customers first, as instilled by our founder Andy Hines. So whether you're looking for something high-tech and exotic, or something more simple and budget-friendly, we've got the designers and craftsmen with the expertise to make it happen as efficiently and effectively as possible.You can see some of our capabilities in the photos below.
Reviews (39)
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Nicolle M.
Jun 18, 2022
Hines came to our rescue. Honest company and great with pools. We had a sand filter with a leaking pressure gauge. The part was $100 online so we bought it thinking we could screw it on ourselves. Well, turns out it was harder than first glance, the seal had turned to glue with age and we could not get it off. We broke the plastic wrench that came with the lid and called all the shops in our area for help.

A local store actually recommended us to Hines, and what a solid recommendation. They quoted a fair estimate and when the work took less time than estimated were honest about what they charged. Even did a small tune up on the pump too. They are now our go to pros- really great service and nice people!
John L.
Jun 17, 2022
Do not use these guys for pool plaster! My pool was built in 2008. After 11 years it needed new plaster which is fairly typical. Hines Pool company did a full replacement in 2019. After less than 12 months it was showing multiple cracks and holes. This has only accelerated and now after 3 years the bottom is a mess I need a new plaster job. I called Hines pool 2 years ago and they sent someone to look who just said it was algae while completely ignoring the fact that the algae was uncleanable because of the numerous pits and holes. Don't use these guys for pool resurface. They don't know what they're doing.
Richard L.
Jun 08, 2022
Excellent customer service. The outside temperature are 100+ I could not get a service call for weeks but the guys offered to help if I bring the pump in. They went above a beyond to fix the pump and we are enjoying the pool Thanks for amazing service and great prices
Heather F.
Jun 05, 2022
John Feathers was efficient at diagnosing why out waterfall was not working, got the part needed quickly and then fixed it so we can enjoy it again. He was professional and responsive and good at communicating with us on timing and expectations.
Minette H.
Jun 03, 2022
Anthony cleans our pool every week. Super nice guy, knowledgeable and gives us recommendations on how to keep our high use pool clean in between cleanings. I highly recommend this pool company, and Anthony! They are the best!
Yolanda C.
May 26, 2022
Andrew Dedke our pool service guy at Old Town community provides an excellent service He keeps our pool crystal blue clear. We appreciate him Yolanda Ayala
Chrs C.
May 11, 2022
Went on vacation and came home to a busted pipe and water rushing out of my pool. Called Hines and was told that they were booked but would try to work me in. Well, they did! John arrived at my house, before noon. He accessed the problem and said, "I think I have the materials to fix this, in my truck." Well, he did and within 30 mins, my problem was gone. This saved me so much money. I kept telling him how appreciative I was of his quick and expedient service! Thanks again John and Hines!
Corry J.
Apr 28, 2022
Hines Pool & Spa has been our pool and spa repair service provider for years and they never disappoint. Their tech's are knowledgeable, courteous and hard working. We've had Justin work on our pool and spa and he is excellent. He is a subject matter expert, he always communicates and updates us, he makes every effort to get the work done quickly and he will always stay late to make sure the repairs needed get done. We can always count on Hines Pool & Spa and especially Justin!
Shelby Carter
Apr 23, 2022
I had Hines pool re plaster and tile my 20 yo pool last year and it is like new. Jabob Doucet cleans it weekly and does a spectacular job. I have been very satisfied with Hines after some less than great previous companies.
Ivan H.
Apr 05, 2022
John Feathers helped my property out tremendously by getting my suction back to normal and replaced. Very knowledgeable and great worker. Thank you.
Krystin Beach
Mar 25, 2022
Hines did a fantastic job with my pool. Very happy with their service.
Mark F.
Dec 17, 2021
Jesse Lulay was excellent in his communication and offered very useful options for fixing our pool equipment issues. We will definitely use Jesse anytime we need help with our pool.
Shelly E.
Nov 27, 2021
Our therapy clinic has been using Hines Pool Service for many years. Our pool guy, Jas, has been more than reliable, responsive, professional, and informative. He has gone above and beyond with our questions, helping us monitor our PH levels, and even conducted a "pool school" for us to better understand the chemicals involved and their appropriate levels. Jas services our pool every Thursday and we know we can count on him to show up and do a good job!
David M.
Nov 26, 2021
We've been a client for over 20 years. They have done a great job and we love our new tech, Jas. He takes the time to correct the chemistry and spotlessly clean our pool.
Jon S.
Nov 25, 2021
Hines Pools did a full renovation of my pool two years ago - new tile, spa rock facing, and pebble sheen surface. We have been really happy. They executed the project on time and on budget and the quality of the work has been perfect. I have been taking care of my pool myself for 25 years but finally broke down and hired Hines to maintain the pool.

My technician (Jas) has been doing a great job. The pool is spotless, chemicals are perfect - and I am no longer worried about buying chemicals, testing water, and scrubbing the pools.
Kermit G.
Nov 22, 2021
I was in a pinch. Fall leaves were filling up the bottom of my pool. Renters arriving the next day. The pump for my Polaris cleaner suddenly stopped working. I needed it fixed right away! I got my voltmeter out, scoped out some voltages, got on the phone with Ray at Hines Pool. He said "it sounds like the pump relay, I'll have one here on the counter." My wife picked it up, I replaced the old one, and "yahoo" the pump fired right up! Thanks, Ray! And they also had the right part to replace a bad LED display on my Raypac heater! Hines Pool--a great place to do business with!
Mike Evans
Oct 24, 2021
Hines Pool and Spa is awesome, and Ray at the front counter was a tremendous help with replacing my pump motor. The drive from New Braunfels was well worth it considering the great service I received!
Maureen M.
Oct 11, 2021
Jeff came to my rescue one more time, fixing my spa heater with a part when I feared the great freeze had killed it. He knows the equipment and knows how to fix it!
Kathryn Dlabal
Jul 11, 2021
We have had such a disappointing experience with this company. My husband had several legitimate questions about the condition of our pool and the quality of the maintenance service and received several defensive, rude responses. We have every right to know how our pool is being treated and expect a detailed report, especially since we have young children. After several attempts at trying to get complete answers, we were informed that our service would be discontinued.
Rick Swetman
Jun 24, 2021
Jeff Hines just left our home completing a repair on our pool / spa heater. As usual an outstanding job. The Company communicates extremely well with job status (Joel) and Jeff has become our "Go To" pool repair person. We used another entity only to be insulted by the person with whom we had worked. Over the last few years, Hines has become the preferred entity with whom we always work.

They are easy to work with, they are pleasant to work with, they do the job right the first time and they do it at a fair price. We cannot say enough about the experiences we have had with them. Keep up the great work!
Barbie Ryza
Mar 21, 2021
We called to get a quote on renovating our pool, which Hine's Pool employees knew was in Fayetteville TX. They came out made measurements and were very friendly. We were looking very forward to their work. Unfortunately they decided they didn't really want to drive that far to do the renovation. They still sent us a bill for $250 for their quote. Come on now; everyone has Google maps and since they chose to back out, why must we pay? Well we did pay, so now I can complain because Hines Pool charged us even as they backed out of the job due to a 1 1/2 - 2 he drive.
Jane D.
Mar 16, 2021
Bill did a SUPER JOB on my pool. The snowvid damages to the stone cantilever & facing left a heck of a mess & Bill Davis is my HERO!
Ryan M.
Mar 10, 2021
I don't usually give 5 stars but when you go the extra mile you deserve it. Pool was damaged in Houston Winter Storm. After calling a number of stores in Houston area for Hayward SP3200un and being informed it had a 120day back order from Hayward and then seeing nothing was on Amazon or eBay you start to get desperate. I proceeded to call a few store in the Austin and San Antonio area and Ray Hines not only had the part but had it to me the next day. Customer service was impeccable, happy someone still answers the phone. Now I know where to get parts if I ever need them. Top notch!
Corry Johnson
Mar 05, 2021
I have used Hines Pool & Spa for years and highly recommend them for pool/spa service and repairs. Their technician Justin Brown is stellar. He is very experienced, knowledgeable and consultative. Even during the 2/11-21/21 massive snow and ice event, Justin *called me* just to check on our pool and spa equipment, offering advice. And it all survived the big freeze. You don't find this kind of customer service anymore. Hines is great!
Sandra Dybdahl M.
Feb 14, 2021
Giving Chris a BIG SHOUT OUT for coming out Saturday to straighten out our pool issue. Due to cold weather our spa emptied early Saturday morning. I called Hines after hour number and left message. Chris returned call within minutes. He arrived 2 hours later and saved the day.we could have had a disaster. Thanks Chris! Your the best. Sandra & Bill Menard
Carole J.
Dec 18, 2020
This is a great non-corporate kind of company! They are highly honest, professional and personable. Chris has been amazing at getting our pool up to the best it can be after we purchased our home. He is dedicated to making things they best he can without pushing overpriced extras! I would advise anyone needing pool service to give these guys a call! They really are the best.
Jennifer Wisian
Dec 02, 2020
Anthony with Hines Pool has done an excellent job bringing our pool from the brink of despair to an oasis we enjoy daily. We couldn't be happier!
Sajja P.
Nov 16, 2020
Worked with Chris. we were having problems with our gas heater for pool. He ended up fixing the old heater which saved us a lot of money. After he took care of the problem and he came back the next day when we had minor issues with the fix. Would definitely recommend Chris and Hines Pool if you're looking to find somebody that's trustworthy and has expertise needed to solve your pool problems
Nancy B.
Sep 28, 2020
We have been doing business with Hines Pool and Spa for 27 years and have never had and problem with all their help! Chris, jethro, Trey and Candace are some of their exemplary employees!
Linette L.
Sep 24, 2020
Highly recommend Hines. Our technician, Chris, was friendly and knowledgable and overall made an annoying pool light repair situation much less stressful. He also proactively identified a wiring issue and corrected that while he was here. Great experience. Hope I don't have any more pool repair issues anytime soon but will definitely track down Chris if I do.
Maria Williams
Jul 23, 2020
I contacted Hines after seeing they had good reviews. They sent out Chris to fix a problem with my pool filter. He fixed it with no problem and gave us lots of ongoing advice for pool care. For the first time in years I feel confident that I am doing the right thing with the pool and I know I have Hines to contact if I do have any issues. Thank you, Chris!
Rebecca D.
Jul 22, 2020
I'd like to send my kudos for George Huezo who maintains my pool on a weekly basis. He goes above and beyond not only in keeping the pool glistening, he has also helped me find a cover replacement company in Austin. He is always very pleasant and even my dog loves him. Gloria Traylor Kyle TX
Chrs C.
May 16, 2020
Have had my pool for many years. I was using another company to service my pool. One time I had an issue, but they said it would be weeks, before they could come out. I asked, "Can you suggest another company?" They referred me to Hines and I have never looked back. Chris has repaired my pool, a couple of time. Every time he leaves, my pool looks fantastic. He's always extremely nice and I provides great customer service. If you are looking pool company - I (and at least one other pool company) highly recommend Hines!
Karon Nowalk
Dec 06, 2019
Yesterday Hines sent, again, and thankfully, Jeff to repair my pool pump. It was leaking! He is the best! Not only did he repair my pump, today, for the first time, I think, in the history of my pool, is my Polaris working properly! No spraying water everywhere and cleaning the full length of my pool and NOT moving at a breakneck speed. Thank you Jeff. Thank you Hines. You will forever be at the top of my list for pool repairs! Karon Nowalk
Daniel B.
Oct 11, 2019
Our pool has some cracks that I previously filled myself. My work wasn't pretty and it held up for about a year. It's very difficult to do this under water. So I called Hines and found out that they do provide a scuba service. The repairman, Jessie, called me ahead of the visit to get a sense of what's going on. Our schedules had some challenges as I was traveling and wanted to be there when he arrived.

He stayed in good communication for us to work things out. The work turned out excellent. Jesse also took care of servicing our filter and when he saw that the Polaris wasn't working too well - he suggested he takes it back to the shop for service. When he came back to reinstall the Polaris he called me to see how well the pool is holding water and seemed very interested in checking the results of his work - which were excellent. I have his cell and he confirmed I'm welcome to call him if anything comes up! Really excellent service. Highly recommended!
Meredith B.
Jul 31, 2019
Hines has been cleaning our pool for almost 5 years. We love that they are a one stop shop and can handle everything from our weekly cleanings (thank you, Trey!) to Polaris repairs, light bulb replacement and even fixed a broken pipe. They are reliable, trustworthy and have always quickly addressed any repair requests.
Jim N.
Jul 19, 2019
Chris was my service tech and did an amazing job. Panel was no longer functional. He ran several tests was able to offer my a cost effective solution. While at my house he also checked my chemicals and water quality levels. Extremely professional company, will definitely hire again
Sharon Nixon Nettle
Oct 05, 2018
They have serviced our pool for many years, had only two maintenance guys in all these years. Trustworthy and have knowledge of what they're doing. Our pool had a leak for several years and it was time to get it fixed. HINES Pool & Spa came to my rescue and fully reconstructed the pool after locating the crack, cleaning it out & repairing it.

New tile, new pool light, new plaster and all done within the 10 day time frame that was indicated. Cleaned up after they ended each day. Came early and worked hard. I'm very pleased with them.
Lise Lozelle
Jan 06, 2017
Hines Pool & Spa is great! Couldn't be happier and huge thank you to Sam for taking excellent care of our old pool, he's the best!