Hastings Water Works

We use Hastings for opening, closing and repair service on our apartment community pool in Avon Lake at The Aqua Marine. Expert repair staff, fast response times, and friendly service. We also receive bulk chemical delivery from them, and it always timely. I recommend Hastings!

I had left Hastings three years ago because of a bad experience I had called them again this year for pool opening and maintenance and I am very pleased with the experience under the new management very professional staff and they do the job right Thank you Brandon and Jeff

My parents local pool used this company any for their swim lessons. They offered 3 sessions during the summer. The morning of the FIRST session I got an email- not even a phone call that the ENTIRE 2 week session had to be cancelled "due to unforeseen circumstances". So I had no choice but to sign my child up for the 2nd session offered for that summer.

I get an email confirmation and my child does a great job at her first class. Performing stuff she wouldn't even do for us. So I was very hopeful. Then a phone call comes later that day that one of the other parents cancels and their has to be a tota of 3 kids per session. Which was in the paperwork. However my child had already been to a class and how is that fair! So TWICE I have been cancelled from classes. That's ok- my money will go to a more reliable company! DO NOT RECOMMEND! Unless you like getting the run around!

I don't know about the Cleveland branch, but the Columbus one is great. Usually people will sap you dry to even look at the pool, but these guys were chill, not afraid of dogs, don't ask about money until everything is done, talked us through issues on the phone while staying patient, tell you how to manage upkeep, and offer help a little extra help without you having to ask. Thanks dudes. Pricey, but for the other pool services in the area it's honestly the best you're gonna get pricewise.

This is a great company to work for. They provide opportunities to grow and develop. I feel like my opinions are valued and respected. My co workers have become some of my best friends for the summer. I would highly recommend working here to anyone.

I could write a book about this place and all the screw ups their techs did to my in-ground, high end pool. The people they hire are transient. They are not qualified. You are better off doing it yourself or calling another company. Trust me, they are not qualified. Call someone else.

I hired Hastings Water Works to open my pool but not the spa. I was quoted $440. I came home to find the workers opening the pool and spa. Billed $660. My pool water was not clear, but I was assured that the water would be clear in a couple of day. After two weeks and several unanswered phone calls, I made contact with them. They came out to check the water and balance the chemicals.

When I arrived home that evening, the pool pump was making a loud noise. I phone them to ask about it. Two days later I called again and told them of the problem. A week later, after more requests to have the pump checked, they sent over a "diagnostician" who found a broken impeller. He, however, does not fix problems, only does the diagnosis. Several days later I finally made contact with the service manager.

The pool was getting greener. He told me that they could RENT me a pool side pump to circulate the water until they could replace the pump. This was on a Saturday morning. I HUNG UP, WENT TO THE GREAT EXCAPE, BOUGHT THE PUMP AND INSTALLED IT MYSELF." I called their answering service to cancel the temporary pump. To my surprise I received an immediate call back from the service manager, to whom I explained that I personally fixed the problem.

Too bad for them, as I am willing to pay for good service. I received three invoices in one envelope from them about two weeks ago. I wrote the check for the total, $1105.60, but received a call from a gruff individual asking me to pay. I told him that I was going to pay. The next day I receive a collections notice from JL Russell and Associates, A collection agency. Well, to summarize: The charge too much, have abhorrent customer service, and most importantly they attempt to upcharge the unwitting. Perhaps current customers should shop around and review the charges with other providers.