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Hartsell Pool & Spa From design to construction, whether renovating or updating an existing pool, or taking care of the routine maintenance, we can help. Experience, training and reliability are only part of the reason why our technicians ensure that your swimming pool will be an enjoyable investment. The best investment you can make in your family's safety and the life of your pool is a safety cover.
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Since 1989 Our approach to each pool remodeling project is the same: sequence of construction, plan ahead for minimal pool "down time", install the finest quality materials by highly-skilled pool artisans, and keep the job site safe and clean. By their very nature, pool renovations. Since 1984 Our approach to each pool remodeling project is the same: can be messy; however, Our crews are trained to minimize any problems provide timely communication with the property owner about the during the course of construction.
Proper Water Maintenance It is crucial that you take the time to understand the key factors that constitute proper water balance. The key factors are as follows: 1. Testing of your pool's water should be done frequently and necessary chemical adjustments made as soon as possible based on your tests.
Is your swimming pool liner fading, torn in the corners or full patches? Did you know that an average liner has a life span of 8 - 12 years? Your swimming pool is a major investment. Protect it with a new liner from The Liner Specialists. When a pool liner gets old, it drys out and loses its elasticity due to stretching and UV rays.
Homeowners with backyard swimming pools depend on vinyl pool liners to keep their pools looking beautiful season after season. Nearly 70 percent of the residential pools in the United States rely on durable and easy-to-clean printed flexible vinyl to protect the interior pool surface from environmental elements and manmade conditions.
Reviews (15)
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Bill Matheu
Jun 05, 2022
Working with Tom was easy. His pricing was very good. He was very helpful in picking out our tile, deck and coping. He was very easy to communicate with. His crews were all polite. It was a pleasure working with him.
Veronica H.
Jun 05, 2022
Needed a new vinyl liner for my inground pool and they responded to my call quick, courteous & gave me a price quote pretty fast. Amazing customer service with the owner and all his employees. Employees were able to answer all my questions along with other concerns I had with my pool. Very pleased with my new vinyl liner. I would highly recommend this company to anyone who needs assistance with their pool. Prices are not outrageous.
Steven Hill
Sep 05, 2021
Worst pool company ever! Have been trying to get Hartsell pools to stand by their warranty but they will not. Our spa light is hanging out, less than a year after the remodel, and they will not send anybody to fix it. They warranty covers their work for 3 years. They will not answer the phone, return calls or send messages.
Connie W.
May 11, 2021
I do NOT recommend using Hartsell Pool company. They do not stand behind their work. They installed new plaster and tile for my pool. Within a year, the pool developed white spots. I had several pool contractors look at the pool. They all indicated the white spots developed and would continue to get worse because of faulty installation. I contacted Tom Hartsell numerous times, but he never responded to my many calls, emails and texts. Even though I had paperwork indicating lifetime warranty on the plaster, Tom refused to contact me to make this right. Please do NOT use this company!
Casey Rheinlaender
Jan 25, 2021
I had my pool remodeled by Tom and his guys and they did do an outstanding job, BUT!, when a leak from the spa which didn't work. appeared within a few months of completion, it's still not fixed. The first trip they attempted to fix it by spraying flex seal around the interior of the spa which did not work. They also attempted to secure some of the coping by regrouting, which also didn't work. After numerous calls, I switched to email so request were documented with still no regards to my request.
Binish Karimi
Jan 04, 2021
If I could, I'd give 0 stars. The owner of this company is a fraud and I will be reporting him to the better business bureau. My very expensive pool lights that are still under warranty stopped working. I contacted him several months ago and he said he would get it taken care of, but then I never heard back from him. I called subsequent times, left him with texts and voicemails but got no response. Be careful using him.read all of his reviews, this seems to be a pattern with him.he'll take advantage of you and provide you with faulty products.
Robert Stewart
Oct 30, 2020
Tom and his crew did a fantastic job of remodeling our pool! Start to finish took just over a week. Tom gave us a great bid and was responsive to any question I had through the process. I highly recommend you give Hartsell Pools a look for your pool remodel.
M. V.
Jul 11, 2020
Well, tried to set up time for them to give us a quote on a complete remodel of pool deck and pool. They replaced our liner about 4 years ago. Was talked over when asking questions and kind of blown off. Was told if they can make it by they will. Really? Decided to work with some other pool companies instead. You lost at least $15k due to poor customer service.
Rob W.
Jun 29, 2020
Our pool plaster job is not finished, but we are ahead of schedule. Tom Hartsell is always available to answer questions, and he has pushed crews and suppliers to make things happen. So at this point we are very pleased. Keep you posted and we will let you know how it all turns out. At this point after having many companies tell us what how and when they could do the job, we are at this point recommending Tom Hartsell. Also, the quality of the work has been very good. It's been a few weeks since everything got finished.

The pool is beautiful, they converted it to salt and a Cartridge non DE filter. LED lighting. We can control everything via Cell phone. Tom has been there any time I call with a question. Highly recommend!
Dave Custable
Dec 26, 2019
Tom and his crew did an outstanding job on our pool plaster, tile, and mastic replacement. Their clean up was spectacular. The pool chemicals are balanced and the DE filter was cleaned out. They even surprised me with a power-washing of the pool deck. Excellent job, great service, extremely satisfied. Thank you Tom Hartsell.
Tom J.
Jan 05, 2019
I WANT TO PREFACE THIS REVIEW. IT IS A REVIEW IN PROGRESS. I WILL UPDATE IT AS IT PROGRESSES. In January, 2018, I contacted a number of contractors to get bids for replastering my pool. I settled on Hartsell based on their competitive price and their positive reviews here and elsewhere. We contracted for the re-plastering, Deck-O-Seal replacement and pool after care. Tom was very responsive and in fact, moved up the start date by several days, his reason being that the weather was supposed to turn cold and below-freezing temperatures are not good for applying the plaster.

The pool was drained on February 2nd and the prep crew arrived on the 3rd. The plaster was applied on the 4th and the pool was refilled on the 4th and 5th. The weather on the 3rd and 4th was in the 60's during the day and the 40's at night. However, the temperatures fell into the low 20's the night of February 4th. When the crew started to fill the pool, they added some orange liquid to the bottom of the pool.

The next morning, I noticed a fairly large area (3 to 4 feet in diameter) on the bottom of the pool, where the liquid was poured, was stained. I pointed it out to the after care crew the next day and was assured that the stain would go away. Over the next 4 weeks, the after care crew came 3 times a week to balance the chemicals and brush the pool.

On the days they did not come, I brushed the pool. On the last day on the after care (approximately March 5th), I pointed out that the stain was still there. I was told that it could take up to 3 months for the stain to go away. As time went on, the stain did not go away and actually grew in area and staining and pitting started to occur in the spa, on the sundeck, on the steps and in spots around the water line.

During the first week of July, I called Tom to discuss the staining. He didn't answer so I left a message. Since it was around the Forth of July holiday, I tried to contact him again around the end of July. I finally talked to him around the first week of August. He sent the employee who did the after care (James) out to look at the pool and he confirmed the issues.

After James discussed the issues with Tom, I was told that it appeared that I was not properly maintaining the pool chemistry and that I would have to produce all of my records of water tests since the after care was completed as proof in order for Tom to consider my claim. The next day, fortunately, I was able to get copies of the records of the 11 tests from Claffey Pools during that period of time.

I called Tom and told him I had the records. He told me that after he thought about it, the issues were likely caused from the very cold weather right after applying the plaster and apologized for implying that I was not properly maintaining my pool. For that, I respect Tom. Other contractors might have continued to shirk their responsibilities. The next day, he sent James back out.

He told me they are almost certain that the cold weather caused calcium to become trapped under the surface of the new plaster and when the weather warmed up, the calcium migrated to the surface. He said that they would first attempt to treat the condition with chemicals and if that failed, they would drain the pool and perform an acid wash. He told me to clean my filters and then he would apply the chemicals.

I cleaned the filters and on Thursday, August 16th, he applied the chemicals. I was instructed me to run the pump continuously for 48 hours and to brush the pool twice a day, which I did. It is now August 20th and the stains still remain. James is supposed to call me today as to the next steps. I will update this review and adjust my ratings accordingly as things progress.
Mary Bennett
Jul 01, 2018
I used Hartsell Pools for Pool & Spa Renovation: The entire project was done in less than 4 weeks! My old 80's spa was turned into a lovely tanning ledge with 3 fountains (his idea). New tile, mastic, removal of heater, removal of diving board, cleaned up all their mess. Tom Hartsell came onsite with the crew very regularly. I was very pleased. I got over 10 bids and he came in the lowest! Apples to Apples with some!

He kept in constant contact with me, mostly by text but that was perfect for me. But most importantly, my husband, the perfectionist, looked at EVERYTHING, from spa equipment that had to be dismantled to where diving board was and mastic and tile. PERFECT! No, we're not related and I'm not getting paid for this. My neighbor came over to see the pool; she was home every day watching the renovation. She will be using Hartsell Pools.
Mary B.
Mar 22, 2018
Pool & Spa Renovation: Tom Hartsell was one of over 10 bids and came in the lowest. He turned my spa into a tanning ledge with 3 fountains, new gunite, new tile, new mastic, diving board removal along with several other things. He was onsite much of the time with his crew. He stayed in constant contact with me to give updates and answer questions via texts, which is perfect.

But I called and he either answered or called back. His crew left my yard in perfect condition! My husband, the perfectionist, did a full inspection of the spa equipment that had to be altared and the pool tiles, ledge, decking where diving board was, mastic, gunite, etc. He was perfectly pleased. He would recommend them to anyone. My neighbor was home everyday for the renovation. She saw our pool and will be using Hartsell as well! No, we are not related nor are we getting paid for this :-
David Sones
Jan 26, 2018
I had a resurface job done with Crystal Stone Pebble finish along with new tile and coping. Tom Hartsell and his crew did an awesome job! Everything looks great and there were no unexpected surprises or upselling pressures. Tom is knowledgeable and easy to work with. He answered all my questions and the price was very competitive too. I highly recommend Hartsell Pool Renovations. Thanks Tom!
Greg Taylor
Dec 18, 2015
Hartsell Pools did a major remodel for us 2 years ago. We have been completely satisfied with the results. New plaster for pool and spa, new coping and tile. Installed a new heater and fixed pool light. Tom delivers what he promises and stands behind his work. Delivered on time and on price. Thank you, Tom!