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AQUA Pools & Spas AQUA was set up in 1974 and has expanded to become the Eastern Shore of Maryland's biggest and most experienced pool, spa and hot tub firm. We've establish a reputation on delivering our clients with best quality products and by backing them with our dedication to total satisfaction. We design, build, and renovate custom domestic and commercial pools, spas and hot tubs.
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Reviews (15)
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Jay S.
Mar 28, 2022
Great company Looking forward to seeing this weather and weather forecast for next Wednesday
Jeff Rose
Jul 31, 2021
Terrible service department. called in to get my hot tub checked spoke to Jennifer. she couldn't tell me when they could come look at it. they were out this past friday, we were told by the technician he didn't have the right tool to test my board and they left. Jennifer called me this morning with a quote of 2200 to fix it and starts naming off all the parts it needs. half the parts she named off are in workingborder and dont need replaced. very shady company beware if you call them for service
Apex Bee
May 11, 2021
We first contacted Aqua pools on 12/14/20 requesting a quote for a new in ground pool installation. We received a form letter from Zak Bridges via email response the next day and followed up requesting a consultation and further information.subsequently followed up several times and consistently just got the same form letter as a response every time we emailed.

In January 2021 I called the office and spoke with a woman who told me she would forward my request directly to Zak Bridges again. it is now early February 2021 and we have heard nothing further. Extremely poor customer service. DO NOT WASTE YOUR TIME WITH THIS COMPANY. We have moved onto another vendor who responded immediately, came out within a week and furnished a written proposal the very next day. I guess AQUA doesn't need the business.
Mustafa
Feb 01, 2021
We contacted AQUA about building a pool for us and received an initial email from Zak. The next day, we answered his questions about what we had in mind and indicated which pictures from the portfolio web site we were most interested in. After that, we didn't hear anything for 3 weeks. After emailing him again, he sent us a proposal (estimate) and asked a few more questions - he said he was mocking up designs for us. Again, we answered his questions promptly and were interested in moving forward.

That was 6 weeks ago and we never heard anything back, despite emailing him again. I understand it's a busy time for pool builders, but please don't waste everyone's time if you are not interested in taking on new customers.
Jimmy C.
Dec 29, 2020
Have you ever bought something and gotten home and just feel you've been ripped off. Well if you have and enjoy that feeling, shop here. Do your self a favor and grab any chemical they happen to sell. Then look it up online. There will be at least a 100 percent mark up. Grab any pool toy, pool part or even a service part and look it up. If you use their "platinum pool care service" really pay attention to the chemicals they put in your pool.

They use shock and tabs that they don't sell on the floor. If you pay for service with out the platinum contract they will sell you the "higher end" MORE expensive chemicals. Remember it starts from the top! Dishonest over priced flashy business!
Dana Jackson
Oct 04, 2020
Our family has been with Aqua Pools for over 15 years. They built our in ground pool and have serviced it for years. They have provided a reliable service to our pool and have maintained it in excellent condition year in and year out. They are recommended highly for all pool services and are recommended without reservation.
George Dent
Sep 27, 2020
The people at Aqua are a pleasure to work with. From grills and grilling supplies to Yeti mugs and coolers, we have an assortment of Aqua products at our house and it is our go to spot for gifts because who can't use some great BBQ seasonings? We also purchased a Hot Springs Spa from Aqua and the entire process was seamless from selection to delivery and setup. Thank you, Danny and Aqua Pools!
Greg Hammond
Jun 14, 2020
Great selection of hot tub and pool supplies. Very friendly family run local business. We bought a Hot Springs hot tub there a year ago and the are always willing to assist with questions or supply requests. Carry a great selection of Yeti coolers and unusual grilling products too - not just pools and spas!
Lillian Potter
Nov 13, 2019
Aqua Pools did a great job quickly scheduling an inspection for a pool in a home we were interested in purchasing. Very quick and helpful.
Roger Beaudin
Jun 05, 2017
Dealing with a hot springs dealer in Delaware that left us with a leaking hot tub they did not know how to repair. We called Aqua Pools and Spas. Anthony (Service Tech) came and assessed and repaired in 3 visits. He was both professional and very nice. The office returned calls and set up appointments immediately. We will always deal with them, this is our 3rd Hot Springs hot tub. Roger and Jeannie
Jess P.
Sep 23, 2015
We just bought our very first hot tub and we couldn't be happier! Zak made the process super easy. He patiently answered all my million questions. The paperwork was ready when I arrived & all I had to do was sign. Their showroom is gorgeous and very clean. When my fiance went to pick up the hot tub the guys who loaded it were awesome and he was in & out quickly.

It was an excellent experience. We try to patronize local businesses - especially ones that are family run and I'm really glad we chose Aqua Pools & Spas. Will definitely buy from them again. Highly recommend.
Will C.
Oct 30, 2014
We have been working with Aqua for over a year on the construction of the pool and spa at our new home. We interviewed several companies and Aqua seemed to have the knowledge, experience and customer service to make a fairly complex design a reality. Now that the pool is complete I can certainly say that Celeste, Powell and the entire team (and they do operate like a team) at Aqua have been fantastic.

Any time we had a questions, before during and after construction our inquiries were received and answered promptly and courteously. Everyone who helped with our project was professional and knowledgeable and we couldn't be more happy with the final product. I look forward to finishing our home so that we can follow our review with photos of the outcome. I am certain that if you choose to work with Aqua pools you will be pleased with your choice! Thanks to everyone for all their hard work.
Tim F.
May 11, 2014
Nice people but service is sloppy. Had them install a pool and had several issues. Service request form on web site does not work.
Phil J.
Jun 29, 2013
Aqua provides outstanding, reliable service. I've shopped the services locally, and they are competitive. Accessories, equipment seem a little overpriced.
LaurieandBrendan Keegan
Mar 21, 2013
Most of the reviews I see under AQUA seem to be about new pools but ours is a "not so new" pool and AQUA takes excellent care of it. Our technician is knowledgable and efficient and makes sure everything is running perfectly all of the time. We count on AQUA to keep our pool pristine all the time and couldn't be more pleased with the service they provide or the nice people of AQUA both those n the field and those at the office. Thanks AQUA!