Advanced Pools

Well, where do we begin? We bought a hot tub in July 2020 and everything went pretty well until after the tub was delivered. During and/or after delivery, we noticed two slats that needed replacement - one was broken and another bowed. After many, many, many phone calls and conversations to get the two slats replaced, the owners/operators blamed EVERYTHING on the distributor. REALLY? 7 months to replace two slats?

This is some of the worst customer service we have ever experienced. DO NOT BUY ANYTHING from these people. It will be the best thing you'll ever do for yourself in your entire life.

I would not buy a pool from them again. Took them forever to get the pool, then when it was time to install the pool they sent us the rookies to install it. Instead of sand they put this kind of gravel that they did not bring enough for the job. They did not have enough padding for the bottom. Now the gravel is going through the pad and you can feel it when you walk around the pool.

This pool was not cheap. I got the second to the largest splash pool they had. They have moved from where they were, they have not left a forwarding address, they do not answer their phone. Just very disappointed with the service I received.

I went to get a quote. Extremely unprofessional, they don't have booklets and when I went online and looked at their options and asked about it the lady was very rude with very limiting information. To me it seems they are more interested in you being approved before they talk to you. Also 4 months to install fiberglass pool?! Anywhere else they do it faster.

Once I mentioned that I could get approved by a financing company she immediately said "oh I can move you closer to the top of the list" idk about yall. But if I'm spending so much money I expect better customer service. Look around for others in my opinion

DO NOT do business with this place! My pool heater broke back in June, they give my husband and I the run-around every single time we call. It is September andNOBODY has come out to fix it. They left our heater a complete mess said they would come and fix it and still nobody has come! The WORST customer service in the El Paso area.

You can't even get this place to call you back! Been leaving messages and calling for 2 months. Wasn't like I wanted anything for free.

Two years later, I don't even live in El Paso or have this pool anymore, but I still remember how bad this place and it's leadership was!

I contacted them because I was interested in a fiberglass pool. I had already began a pool project by having the hole dug by a contractor. During this time I researched, I decided to do a fiberglass pool instead. I mentioned this to them, and they said because I already had the hole they could not help me. I was not trying to save money by already having the hole, and I mentioned that and they refused to quote me. I even mentioned I would have the hole covered again, and they seemed to not understand . I then decided to end call. NEXT!

We purchased a Rainbow playground and spent thousands of dollars. It was beautiful. But this fades because this company does not stand by their warranties and when you call to have someone come and inspect the wood and replace due to weather and age they dont have anyone to do this. They also dont have anyone to keep up with the maintenance of the the equipment.

The bolts need to be tightened as expected. It needs to be sanded and painted with weather proofing stain. They dont have anyone to do this or so they say. It started out well, but though out the time we have this set, we find it is harder and harder to have someone help us maintain it. Note to self and to you the consumer. Save your money and dont purchase this from Able pool and spa they only care about pools and not this equipment nor their customers!

Although we are happy with our pool, now. I am still utterly disappointed with the service I received from Able Pools and Spa. Multiple times I was given appointment times for installation and each time the installer was either late or did not show. The sales rep definitely overpromised on their capability and the process of our pool installation. I would not recommend anyone purchase from Able pools.

If I could give it no stars I would. Horrible customer service. Dont go ther

Just finished installing our pool! It looks beautiful and everything works as it should. We've never owned a pool and these guys have been so helpful. Thank you Mark, Bob, Nick, Raul, Steve, and everyone else who has worked with us. We LOVE our new pool!

The pool is great quality and the associates are kind and knowledgeable BUT. there are ZERO instructions on how to build the ladder, how to build the sand filter and how to install the light. These were very frustrating to build. We do appreciate that the sales associates are extremely helpful and answer all our questions but without instructions this made it difficult.

We are happy that we have a pool here in hot El Paso to ease our minds of not being near a beach. However, I wish there was another installer in the area. The customer service started to be great (wheel us in for sale), to being disrespected (already baited in), to repairing customer relationship (damage control), then back to lack of communication (poor customer service). Highly disappointed. I could go on and on; however, I believe we have waisted enough energy.

Purchasing a hot tub is a big financial decision and after months of research we finally decided on Able (believe me, we looked at many brands and spa stores). We took several visits to the store and each time Mark was patient and helped answer all our many questions. The set-up crew was great. Thank you Able Spas!