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A-Tex Family Fun Center Every Texas backyard is a piece of paradise. Let our A-TEXPERTs help you put the finishing touch on your everyday getaway with the perfect spa or pool. Upgrading your home from "can't wait to get away" to an everyday getaway ends with adding an A-TEX hot tub, swim spa or above ground pool. And it starts with speaking to an A-TEXPERT via phone, email or a visit to one of our four Austin-area showrooms. Since 1973, A-TEX has been Central Texas's premier destination for hot tubs, swim spas, above ground pools and more.
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The last American soldiers had just returned home from Vietnam. The Dark Side of the Moon was the hottest new release. And Austin, Texas was a small city of 250,000, mostly known for its universities and Willie Nelson. A-TEX was founded in that same year by Joe Hajjar, affectionately known as "Uncle Joe" by current owner and Joe's cousin, Chris Secard.
Of his 40+ years in the pool and spa biz, more than half of them have been spent leading A-TEX. In his limited free time, Chris enjoys cooking, spending time with his family, and of course, soaking in his hot tub at home. Amarillo-native Shawn started with A-TEX as a retail associate and worked his way up to store management.
For almost five decades, A-TEX Family Fun Center has paired the industry's finest spas, pools, and accessories with exemplary customer service. Now, our A-TEX family is growing, and we want you to grow with us. We're looking for dynamic folks ready to take their careers to the next level with a local business invested in their growth.
A-TEX Family Fun Center provides the best amenities for all your relaxation and entertainment needs. As a licensed company that strives to continuously provide quality products and services to all clients, we encourage you to connect with us for all your questions and concerns.
Reviews (32)
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Howard Bennett
Jun 24, 2022
At the beginning of Summer of covid-19 2020, my wife and I purchased an above ground pool from A-TEX Hot Tubs and Pools. Not only were they probably the only ones in town that had one but they were able to give us an upgrade on our filter system therefore running a much more efficient pool and longer-lasting. But it was and is the service after the sale that made me want to write this review.

They have been excellent in every area. Troubleshooting, products when no one else had them, advice and wisdom, maintenance! Not to mention they are just super friendly and always seem to go the extra mile to satisfy customers.
Kurt K.
Jun 24, 2022
Awesome its a great store with plenty of inventory. If you go there talk to Georgia, very helpful.
Kathleen Ellis
Jun 20, 2022
Danny in the service department was extremely helpful in resolving my warranty issue: polite, knowledgeable, efficient AND follows through with call backs. He's a valuable employee!
Carol Ann Isbell
May 27, 2022
Woodson Nyc from the Burnet Road store is awesome. I have an older spa that needed repair. He advised me on exactly what to do to set it back up and running properly. His knowledge of hot tubs is astounding. Might I add that he could not be more friendly! He is the man to call if you need hot tub help.
Jessi Heimdal
May 24, 2022
Ogar was super helpful with our broken vacuum. He understood our concerns and helped us get our pool back up for summer! Thanks so much!
Cecilia Fitzgerald-Cook
May 22, 2022
I stopped by for help with my hot tub and Woodson was a pleasure to work with. He made my experience go so much smoother than the folks at Leslie's I had been dealing with in the past! I will only recommend A-Tex Family Fun Center from here on out!
Travis Redding
May 14, 2022
We're so excited to get our pool going for the summer. The loading crew Tony and Elijah were super helpful making sure we had everything and Ogre gave me some valuable installation tips.
Jim Janknegt
May 09, 2022
A shout out to Woodson for excellent customer service. I drove 1-1/2 hours round trip to a competitor to pick up a return jet for my above ground pool. I had called ahead and they said they had the part in stock. When I got there they only had the eyeball part which didn't solve my problem. I called Atex and Woodson had me text him photos of the part I needed to him so he could make sure they had it on hand. I headed over and picked it up. Big thank you!
Henry Alvarenga
May 09, 2022
Ogar was superb! Extremely friendly, super knowledgeable! He helped fixed our robot vacuum for our pool in a timely manner! Thank you so much Ogar and team!
Andrew A.
May 08, 2022
Buying an above ground pool from ATEX North will be one of the biggest mistakes you will ever make. I went into ATEX North with a lot of trust because my parents have used ATEX South forever. It turns out they are basically a different company. They could sense my trust and used it to abuse me and rip me off. They charged me top dollar and provided bottom tier equipment.

The skimmer is the cheapest on the market, the pump is the cheapest on the market, the filter is the cheapest on the market, and they charged me $12,000.00 When I told the installer they used how much I paid, he sucked his teeth and told me straight up that I had been ripped off. I have never felt so stupid. The installer also did a terrible job. He destroyed my yard and didn't even put in all of the screws required for the pool. When I asked them to come out and finish the job, the installer and Atex North ignored me. If you want to waste a bunch of money and be abused, call ATEX North today.
Dori Stewart
Jan 30, 2022
I'm in the process of purchasing a Hot Tub my contact Woodson Nyc has been thorough and knowledgeable. Has answered all my questions and concerns in a timely manner. He has made this experience much easier as it's a major purchase but I feel confident with my selection. I would highly recommend working with Woodson!
Sharrion Jenkins
Dec 22, 2021
Woodson was amazing, very knowledgeable and helpful. I had no idea what I was asking for, but woodson was patient and kind. I will always shop with Woodson. You should too. He will make your day. Thanks Woodson for a great shopping experience.
Deena Raynor
Nov 01, 2021
Very friendly and helpful staff. Kassidy was very helpful hunting down a new cover needed for our old hot tub, we were able to get it all done over the phone without having to drive into Austin.
Cindy Straubel
Oct 19, 2021
I always enjoy coming to A-TEX Pool especially when Kassidy is there to help me keep my pool water in good balance. She is very good at what she does and I trust her extensive knowledge and of course the pool looks amazing! I feel like family. Thank you A-TEX Family Fun Center you live up to your name!
Julie Jones
Oct 19, 2021
I stopped by to look at hot tubs and above ground pools. Sethe Taylor helped me and was very knowledgeable. He was very patient with all of my questions. and I had a lot. My husband and I decided to go with A-TEX. Thanks to Sethe and all of his help!
Mia Douglas
Oct 18, 2021
I went here to purchase que sticks and the experience was amazing! As soon as I walked in I was greeted which is always awesome. The representative helping me was Woodson. He was very polite, very energetic and very willing to assist. I truly recommend this place for your spa needs and pool table needs. Amazing staff! Thank you
Ashley Pineda
Aug 06, 2021
I would give them zero stars just to prove how horrible and unprofessional they are. We paid for a product that was never delivered, with no information about it, then had to go to the store to request a different product only to have the same issue. The workers literally told me blah blah blah.we did nothing wrong. Absolutely no one could give us information on the hot tub ordered.
Christi Walters
Aug 03, 2021
We had a wonderful experience at A-Tex purchasing a new hot tub. Woodson was a very personable and knowledgeable sales person. He made us feel very comfortable throughout the entire process. Thanks for taking such good care of us! Christi & Tigh
Linda Hutfless
Jul 17, 2021
My brother is having a pool put in. I was appalled by the work being done. Mountains of dirt stacked against his fence, lack of respect for property, poor workmanship, cost increases to CLEAN UP THE MESS. Shame on you. The comments on your web page must be paid for. Shame on you boasting you are a family run company with 30 years of. All I see is lack of customer service and poor quality and money grabbers.

My brother has been trying to reach someone at your company to express his disappointment and you are ghosting him. Again, shame, shsme on you. I am sending my brother the BBB website to make a formal complaint. Make this right! Bad work being done in Hutto, Tx!
Betsy L.
Jun 21, 2021
We had a great experience. The sales staff listened to our wants and needs and helped us find the hot tub that was just right for us.
Nicole P.
Feb 07, 2021
I purchased my first ever spa/hot tub from them and I am so happy I did! They were super helpful throughout the entire process. Blaire was able to answer my questions and helped me pick the perfect unit for us. Wulf has also been incredible with making sure everything was good to go with delivery and maintenance related stuff for us. I couldn't be happier!
Loretta J.
Jun 23, 2020
My husband and I have been doing business with A-TEX Family Fun Center for a least 4 years and we are so pleased with their service. Last week we needed someone to put our new steps into our above ground pool and there was not anyone available. Kensey the manager checked for anyone available but no luck. Then Ms. Blaire and Ms. Kensey decided to stop what they were doing and follow us home to help us.

That was beyond and above what I expected. That made us feel so special. When you need a business that goes above and beyond, you know your at home. They have done so much more in the past I feel this is not enough. When you walk in you are treated with respect and always a warm smile. They educate you on what is best for your pool and never pushy. Georgetown we really need to support our hometown businesses. We really Love you all! Thank you so much again for your great caring service!
Mark W.
Jul 21, 2019
We purchased a hot tub from A-TEX only to find it defective when they delivered it. They said it was an easy fix but the repair person burnt a hole through the bottom. Now it cannot be used. They said they will replace it but weeks go by without a word. They never call us with an update on where we are. Only once. I have to call them for an update only to listen to a line of BS.

They say their REP for this brand won't give them an answer about replacing it. WOW! At this point I'd rather have my money back because if later we need help with another issue I'm afraid we're not going to get it. STAY CLEAR OF THIS PLACE AS THEIR CUSTOMER SERVICE SUX. Well, another week has gone by and not a single phone call from anyone at a Tex about replacing our hot tub that they ruined.

Now they are wrapped up in a battle over who should pay, A-Tex or the manufacture of the tub. Neither says they should have to pay for it. Looks like I'll have to get a lawyer to get this solved. I'm making payments on a hot tub that they ruined and A-Tex could care less. Shame on A-Tex. Buyers beware! Week 3: Stills no calls from A-Tex about replacing my hot tub they ruined. Worst customer service I have ever experienced. Kenzie is useless. WARNING! WARNING! WARNING! STEEL CLEAR.
Jennette H.
Jan 15, 2019
We recently purchased a hot tub from A-Tex in Georgetown and had a wonderful experience. Bob was very knowledgeable and was able to answered all of our questions and recommend the best hot tub for us. The delivery and installation process was seamless with Wolf and his team. Since then, I have taken my water in for testing, and everyone in the place is always very helpful and polite.

I would highly recommend A-TEX if you are looking for a fair price, knowledgeable people, and friendly service. We had shopped elsewhere before making our final decision and A-TEX did not disappoint!
John G.
Jun 11, 2018
I was there Sunday afternoon to purchase a hot tub. There were five employees there and not one of them acknowledged me. I waited over five minutes then left. I called them to tell them what happened and they didn't seem to concerned. I went elsewhere to purchase a new hot tub
Amy C.
Apr 21, 2017
Terrible customer service! If you need service on your hot tub don't bother calling them! They'll never call you back. they will take forever to fix it. they'll say they did t have the right phone number blah blah.they also ripped us off on picking up our hot tub up and storing it. Will never buy from them or use them for service again.
Terry V.
Mar 31, 2017
I've reviewed the burnet road location and today I went to the Georgetown store. The people there were just as polite and upbeat as the other location I've been to. I highly recommend them for any and all hot tubs you may and pool accessories you may need.
Happy C.
Mar 07, 2017
Bought our first-ever spa at A-Tex Georgetown in early 2014. We've had consistently good service for a few minor (covered by warranty) issues. Today, 3 years later, a really nice tech came out & replaced our blower motor in less than 1/2 hour (warranty so no cost to us). This came after a call to Danny in service, who's been consistently helpful. We love our spa - the after purchase customer service by A-tex has been a really pleasant surprise - they don't forget you after the sell.
Shannon T.
May 22, 2016
I bought my hot tub two years ago. So far it's been working like a charm. I go in from time to time to have the water tested and to ask questions, as getting the water right can be a little maddening. Michael is one of the most pleasant and helpful people around. He really takes the time to make sure you understand what he's trying to tell you, even writes it down.
Ron T.
Mar 21, 2016
We were looking for spa for our new home in Salado. We visited A-Tex in Georgetown and spoke with Bob their sales person. Bob was very knowledgeable and offered no hard sales pitch. He explained differences, options and wanted to know what we were interested in vs trying to sell us just anything. We decided on the 811 by MAXX and we have never been happier.

We use it almost every day and its going on 2 years. The only issue we had was a blue tooth speaker went out but A-Tex covered and set up repair in about a week at no charge. I get all my chemicals from them as well and when im in the store they always ask how spa is and answer all of my chemical questions. If your looking for a spa i highly recommend giving A-Tex a call.
Sherry R.
Feb 08, 2016
Sadly, I had to give 2 stars, I'm glad they had the part I needed but it was 100.00 vs. me ordering it on amazon for 35.00 with free shipping. I felt totally ripped off, but I paid the fee for the plastic skimmer. I don't mind paying a little extra at a brick & mortar store but this was kind of along the lines of price gouging in my opinion.

Just a heads up, check prices with other competitors before you go purchase, just in case. I'm all about supporting local businesses but not like this. They also do not accept American Express, so be prepared for a back-up if this is your go to card!
Cathy H.
Mar 26, 2014
I'm a big fan of these guys- I know they have a few stores, this is for the one in Burnett- they are very knowledgeable about hot tubs and pools- and taking care of water! Every person in the store was really nice and helpful- thanks all!